Repair & Maintenance Project Manager - Consumer Electronics Retail Operations

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role And Responsibilities

Job Summary:

We are seeking a highly organized and detail-oriented Project Manager to lead our repair and maintenance program & special projects team. This role involves managing third-party labor technicians to address reported issues, overseeing vendor relationships, developing reports, validating completed work, collaborating with account teams, and managing a warehouse for repair and maintenance parts and pieces. The program is managed using a CMMS (Computerized Maintenance Management System) retail operations management platform to ensure efficiency and success. Your responsibilities will also include maintaining monthly and quarterly repair and maintenance budgets that align with company goals, providing status reports to various business functions, and assisting in developing standards to be kept within the organization and taught to the field teams on a semi-annual basis.  You must demonstrate the ability to work well cross-functionally across multiple levels in a fast-paced, positive environment, and lead, manage, delegate effectively, and work independently.

Key Responsibilities:

• Vendor Management: Develop and maintain strong relationships with third-party labor vendors, ensuring timely and quality service delivery for repair and maintenance tasks.
• Repair and Maintenance Oversight: Lead third-party labor technicians to address reported issues, ensuring all work is completed according to project specifications and timelines.
• Learn extensive product knowledge to understand the why behind the retail organization's initiatives and programs  
• Anticipate potential high-risk issues that could affect project execution, maintaining a heightened awareness of the project status to all stakeholders for needed course correction to deliver desired results
• Project Management: Manage large-scale, fast-paced R&M projects at Samsung-supported retailers to maintain displays and planograms in 18k + locations
• Develop strategies to accelerate program efficiencies, elevate levels of execution, and deliver on company goals to increase the ROI on Samsung’s investment in retail
• Lead meetings and vendor training sessions to ensure the highest level of execution standards
• Validation of Completed Work: Conduct thorough reviews and validation of completed repair and maintenance tasks to ensure compliance with quality standards and client requirements.
• Report Development: Create detailed reports on program performance, including metrics on issue resolution, vendor performance, and budget utilization, using the CMMS platform.
• Collaboration with Account Teams: Work closely with account teams to align on program goals, address client needs, and ensure seamless communication throughout the repair and maintenance process.
• Budget Management: Oversee program budgets, monitor expenses, and identify cost-saving opportunities to ensure financial efficiency and adherence to budgetary constraints.
• Warehouse Management: Manage the warehouse operations, including inventory control, storage, and shipping of repair and maintenance parts and pieces, ensuring accurate tracking and timely delivery of materials.
• Establish inventory needs for program operational effectiveness to ensure availability to meet service levels
• CMMS Platform Utilization: Utilize the CMMS retail operations management platform to plan, schedule, and monitor repair and maintenance activities, optimizing workflows and resource allocation.
• Learn extensive product knowledge to understand the why behind the retail organization's initiatives and programs  
• Anticipate potential high-risk issues that could affect project execution, maintaining a heightened awareness of the project status to all stakeholders for needed course correction to deliver desired results
• Develop strategies to accelerate program efficiencies, elevate levels of execution, and deliver on company goals to increase the ROI on Samsung’s investment in retail
• Lead meetings and vendor training sessions to ensure the highest level of execution standards
• Establish inventory needs for program operational effectiveness to ensure availability to meet service levels

Skills And Qualifications

Minimum Qualifications:

• A Bachelor's Degree in business administration, business information technology, or a related field, or 6 years of job experience without a degree
• 5-7 years of retail experience in multi-unit management with exposure to merchandising is required
• Ability to travel 30% or as required for business needs
• Flexible, sensible, and strives for a ‘Can Do’ attitude in a high-paced/high-stress environment
• Ability to work in a self-directed environment to complete complex tasks within deadlines and financial constraints
• Strong interpersonal, communication, analytical, problem-solving, and organizational skills
• Excellent verbal and written communication skills
• Must understand contracts and be able to negotiate with external vendors
• Prior experience with reading planograms for execution or project management
• Microsoft Office Suite proficient expert in Excel and PowerPoint
• Prior experience in retail operations, store management, and staffing is a plus

Necessary Skills And Attributes:

• Interact with all levels within the organization and external contacts to develop and maintain excellent working relationships
• Plan, organize, and prioritize multiple complex assignments and projects
• Demonstrate competency in both oral and written communication skills for both internal and external personnel at various levels, especially in the sales and marketing, logistical, or financial areas of clients, prospects, and SEA
• Work independently and in a team environment to achieve personal and team goals and complete assignments within established time frames
• Demonstrated excellence in time management skills and follow-up to ensure meeting on-time deliverables.
• The ability to accept tasks and problems/situations that differ and require creativity to search for solutions among learned consequences
• The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using experience and the guidance of cross-functional partnerships

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The salary range for this role is expected to be between $125,000 and $135,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.