Outlet Execution Training Manager

Hello. We are Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we are improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What is more, we’re achieving it in a company that we’re in control of. In an environment that we are co-creating. And a culture that is uniquely ours. Care to join us. It isn’t a question. This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About The Role

This role is within the Global Outlet Execution Hub, with a mission to deliver industry leading Commercial Systems, Tool’s and capability. Haleon commercial representatives of the future will be augmented and enabled by Next Gen technological solutions,  precision data, reporting and insights leading to store level targeted actions.

Next Gen Solutions will equip our sales teams to eliminate non-value added tasks and focus on value added ones to drive efficiency and effectiveness and meaningful discussions with customers they serve during a sales visit. We wish for our representatives to be fully data driven and enabled by technology. These solutions should help support and drive a significant sales uplift (effectiveness) and field team (efficiency), delivering a strong return on investment (ROI).

Existing teams will need to build additional capabilities to unlock the true full potential of deploying the Next Gen tools and solutions. Success will require new capability building to ensure best in class deployment and strong solution adoption.

Capability development and product adoption has been identified as a key success factor. The vision for the role is to be the single point of contact globally for all Outlet Execution Systems and Tools related capability activities. The role approaches business transformation and change management through a capability lens and therefore, experiences in BU/market in salesforce effectiveness, capability, and other commercial or sales functions can be considered transferrable skills. The role offers plenty of exposure to interact with senior stakeholders and provides rich experience of market archetypes

This is an enterprise program and relevant to all cross functional stakeholders, so, an understanding of personas and functions in Business unit and markets is a big advantage.

A key objective is to create impact through a steady flow of targeted capability development. This involves building an Outlet Execution Systems and Tools learning curriculum, organizing and sharing new and existing training materials for deployment, raising requirements for up-levelling and identifying and overcoming adoption challenges, barriers and opportunities.

Developing a program communication through structured and high impact medium is a critical success factor for this role to thrive. Managing active engagement through communities of practice, deployment of materials through learning libraries are going to be key areas of job content. Measurement and continuous improvement of capability inputs through surveys, field visits, adoption metrics and other lag measures. The most critical success KPI for the capability program is its ability to generate pull and build trust and credibility with markets.

Thus demonstrating value, strong communication of benefits, building credibility and helping markets to understand the potential value, foundational requirements and securing strong support and advocacy on deployment planning and adoption will be key to creating this pull demand.

This role entails close working relations with Sales, NRM SFE leads, Commercial Excellence leaders and other sales colleagues in identified BU and markets. Collaborative working style and building trust are going to be key soft skills.

Assessments of current capability gaps and opportunities will be very important. The capability program should have global blueprint and aligned to the product roadmaps but also requires local ownership i.e. it should have design of a global blueprint but have execution leadership from BU or market commercial excellence team.

Key Responsibilities

• Working together with the Execution Lead, Business & Tech Product Owners build the Outlet Execution Systems and Tools capability and adoptions program and create a standardised deployment framework:
• Design and develop Outlet Execution Systems capability program, in collaboration with product teams and capability and deployment leads in Performance Hub, BU/LOC Comex and NRM leads. This entails the following:
• Capability gap identification methodology.
• Define learning needs as per personas.
• Evaluate existing knowledge materials and generate requisition for
• new training requirements.
• Change impact assessment and action planning.
• Deliver Outlet Execution Systems capability projects as per agreed timelines and budgets. Build comms and engagement strategy for Outlet Execution Systems capability, deployment, and adoption program – e.g. communities of practice, SharePoint, steercos.
• Collaborate with external partners and consultants to bring the best of external knowledge into Haleon Outlet Execution Systems program.
• Operationalise the Outlet Execution Systems capability, deployment and adoption program to prepare capability calendar for key markets, considering local capability activities.
• Provide and actively seek subject matter expertise (SME)
• Drive effective conversations with BU/markets to play the role as a capability expert, at the same time, challenge BU/markets on their legacy thinking and ways of working.

Skills / Experience

To be effective in role, the candidate needs to have relevant functional knowledge & experience in Learning and Development (capability building), Salesforce Effectiveness (SFE) and / or related commercial skills.

Other skills include proven commercial experiences, program management, situational awareness, critical thinking, stakeholder management and execution capabilities. In addition, experience of the following in a programme environment will be essential:

• Adopting a proactive, challenging mindset, with focus on exceptional execution.
• Demonstrating the ability to build trusted relationships with stakeholders and influence beyond direct area of responsibilities, navigating the organisation to ensure effective inter-team and functional workings.
• Demonstrating a commercial understanding of the programme and objectives
• Managing multiple initiatives running concurrently.
• Communicating clearly and concisely to a leadership level, with the ability to engage with Global, Regional and BU teams.
• Demonstrating an ability to understand in-market capability needs.
• Holding others to account in matrix working environment.
• Take accountability for delivering results and be bold in moving things forward.

The Following experience is also beneficial for someone to be successful in this role:

• Excellent program and project management experience

• Commercial/Market Experience

• Strong Organizational Skills

• Change management and business transformation

• Project Leadership

• Timely Delivery

• Strong attention to detail and managing complexity
• Proven relationship management, strong influencing, and communication skills with all levels of the organization including senior stakeholders.
• Strong commercial and business understanding

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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