Next Gen CRM Deployment Lead

Hello. We are Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we are improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What is more, we’re achieving it in a company that we’re in control of. In an environment that we are co-creating. And a culture that is uniquely ours. Care to join us. It isn’t a question. This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About The Role

The Next Gen CRM Deployment Lead is tasked with overseeing the successful implementation and delivery of Haleon’s Next Gen CRM solution. This role ensures alignment with business goals, manages project timelines and resources, and coordinates cross-functional teams. Key responsibilities include guiding Market Super Users, project managers and business analysts, managing stakeholder relationships, and overseeing project deployment scope and risks to ensure delivery meets business needs and adheres to best practices.

Key Responsibilities

Project Leadership:

• Collaborate with the Global CRM and Image Recognition Business Lead, Business & Tech Product Owners to lead the deployment planning and execution in Market of the Haleon Next Gen CRM System.
• Work closely with Super Users, project managers to meet source right subject matter experts for CRM design workshops, manage timelines and deliverables, addressing obstacles efficiently.
• Navigate competing needs across different user groups / markets, using your creativity and curiosity to find solutions and manage expectations. 

Stakeholder Engagement:

• Coordinate with cross-functional teams, including Market Superusers, project managers, business analysts, and tech teams, to ensure successful delivery.
• Develop communication and engagement strategies for the Next Gen CRM deployment and adoption program.

Resource And Timeline Management:

• Manage project timelines and resources providing regular updates to stakeholders.
• Support change management and assist with the user adoption in Markets.

Risk Management:

• Identify, assess, and mitigate risks related to the deployment process, addressing issues as they arise.
• Propose action plans to deliver the deployment plans objectives and solve problems proactively.

Process Optimization:

• Drive continuous improvement in business processes to optimize CRM capabilities and enhance user adoption.
• Manage training initiatives to ensure a smooth go-live process and implement strategic improvements for enhanced productivity.

Skills / Experience

The following skills would be advantageous for someone to be successful in this role:

• CRM Deployment Expertise: Proven experience leading CRM implementation projects ei. Aforza, Veeva, Salesforce etc…
• Project Management: Strong skills in managing dependencies, priorities, and deadlines in a complex project environment.
• Leadership and Collaboration: Excellent leadership, communication, and interpersonal skills to guide teams and engage stakeholders.
• Cross-functional Collaboration: Ability to work effectively with various departments to ensure adoption of the Next Gen CRM.
• Technical Skills: Knowledge of system integrations, data management, and best practices for CRM deployments.
• Business Acumen: Understanding of sales and customer journey processes to ensure the CRM solution meets business objectives.
• CRM Deployment Expertise: Proven experience leading CRM implementation projects ei. Aforza, Veeva, Salesforce etc…
• Project Management: Strong skills in managing dependencies, priorities, and deadlines in a complex project environment.
• Leadership and Collaboration: Excellent leadership, communication, and interpersonal skills to guide teams and engage stakeholders.

The below experience would also be beneficial:

• Experience working on Commercial Excellence and Sales, Deploying Commercial Systems such as CRM solutions, complex multi-market Commercial system deployment projects/initiatives involving multiple change elements across people, systems, process and technology.
• This role requires a strong commercial and business understanding, with the ability to manage multiple initiatives concurrently and deliver impactful outcomes.
• Excellent program and project management experience
• Proven relationship management, strong influencing, and communication skills with all levels of the organization including senior stakeholders.
• Strong commercial and business understanding

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.