Client Enablement Specialist II

Job Description

About the Role: Fragomen, an Am Law 100 Firm and the leading global immigration services provider, is seeking a skilled Client Enablement Specialist who will expertly support various corporate functions, including client onboarding, client enablement, and implementation. Fragomen's Client Enablement Specialists ensure efficient and effective interactions with new and existing clients to the firm.

This role is open to both Matawan, NJ hybrid and off-site remote employees in the United States.

How will you make a difference as a Client Enablement Specialist at Fragomen?

• Participate in implementation calls and partner with Client Enablement leaders on assigned New Client Onboardings.
• Act as the main point of contact in region for requirements or related process questions for client and legal team stakeholders.
• Schedule recurring implementation meetings with both internal and external clients.
• Lead the elicitation and documentation of detailed onboarding process requirements.
• Own assigned New Client Onboardings projects.
• Assist or lead resolution of day to day client questions.
• Assist Client Enablement managers with new client onboarding presentations.
• Provide timely, accurate and efficient guidance for new client case initiation requests in our system.
• Develop and update an initiations manual/cheat sheet for each client according to defined procedure.
• Assist with Client Implementations, collaborating with various internal teams, such as IT, Client Services, Finance, etc.
• Assist legal teams with off-boarding of clients.
• Update and modify data in our client onboarding library.
• Create Ad-hoc reports for both internal and external consumption.
• Communicate both processes and expectations with stakeholders.
• Ensure smooth client onboarding procedures.
• Assist with process documentation and process improvement initiatives.
• Conduct in depth research of current client information as needed.
• Assist with system improvements, project implementations, and ad hoc projects as needed.

Leverage your valuable skills and experience to make an impact at Fragomen:

• Previous experience in Client Engagement, Client Enablement, or a related function would be preferred.
• Strong communication skills, both written and verbal.
• Familiarity with writing business protocols
• Have strong analytical and problem solving skills
• Advanced MS Office including Word, Excel, PowerPoint, and Visio
• Experience with process mapping in Microsoft Visio preferred
• Must possess strong organizational and data entry skills
• Bachelor’s degree in Business or business related field preferred
• You will have excellent organization and client engagement skills, as well as be able to multi-task in a faced paced role with competing demands

Benefits:

At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:

• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan

Learn More About Fragomen:

Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

Compensation:

The salary range for this role takes into account many factors that are considered in making compensation decisions including but not limited to the individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. It is not typical for an individual to be hired at the top end of the range for their role and compensation decisions are dependent on the factors noted.

A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is:

$70,000.00 - $83,000.00

You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.