Senior Marine Claims Adjuster

Your Future Team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world-class team.  

As a Marine Claims Adjuster, you will handle marine claims of varying complexity and value. The handling will start from first notification through policy & legal liability assessment, quantum analysis to timely and accurate resolution, whilst mitigating indemnity and expense exposure. You will communicate developments and outcome as necessary to all key stakeholders (internal and external) and provide a high standard of customer service while adhering to claims handling best practices and legal, regulatory and compliance requirements.

Your contribution at AIG

You act with speed, composure, compassion and knowledge to solve problems. As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise.  You are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Responsibilities:

• Managing key claims handling enquiries; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service
• Ability to resolve issues that require good knowledge and judgement and will escalate more complex issues to Major Loss Adjusters.
• Ensuring effective vendor and litigation management on Complex claims within a personal allocation
• Broader internal / external stakeholder communication where required including with underwriters, clients, brokers and surveyors.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
• Contribute to maintenance of best practice procedures for (LoB) Complex claims, consistent with global best practice
• Demonstrate a high standard of technical claims competence
• Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense
• Effective communication of key Complex claims and (LoB) portfolio messages to internal stakeholders
• Financial control through consistent reserving and other financial transaction discipline
• Accurate and consistent policy interpretation
• Supporting the wider team in claims performance orientated tasks and reporting as required.
• Supporting the wider team in ad-hoc projects as required.
• What we are looking for
• Supporting the wider team in claims performance orientated tasks and reporting as required.
• Supporting the wider team in ad-hoc projects as required.
• What we are looking for
• Experience and knowledge in handling: Cargo First Party and Cargo Third Party. Marine Liability knowledge also beneficial. All areas not essential.
• Policy language skills enabling accurate and consistent policy wording interpretation
• Experience of using ECF helpful but not essential
• A working knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - ClaimsAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd