Access & Opportunity Program Director Strategic Operations

Department:

12148 Enterprise Corporate - Community and Social Impact Administration: Executive Leadership

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Occasional Travel Required

Pay Range

$62.15 - $93.25

Major Responsibilities:

• Identifies and partners with key partners to initiate and implement projects that drive Access and Opportunity, while building consensus on project portfolio and roadmap.
• Drives and builds synergies across the Access and Opportunity function implementation plans to include insights across patient experience, teammate experience and business growth in collaboration with identified leaders.
• Advises in the design of proactive and executing Access & Opportunity initiatives, managing strategic partnerships, and leveraging business intelligence to enhance function operations.
• Consults with leaders on the development of key patient centered equitable care policies and ensures equitable operational performance within the operations support area.
• Partners with operational, clinical and quality leaders implement appropriate data collection to support the advancement of Access & Opportunity strategic initiatives
• Designs and drives a tactical strategic plan for the system that is in line with the benchmarking roadmap to build policies and practices related to the equity and inclusion of diverse patients and communities served.
• Responsible for identifying and disseminating culturally appropriate and evidence-based education for teammates
• Embeds Access and Opportunity lens on internal and external forums and committees, as requested. Maintains a working knowledge of federal, state and local changes that potentially affect quality and care management practices.
• Participates in the analysis of new program opportunities from a diversity and inclusion lens, on a system-wide level as well as externally, and creates cost savings, profitable revenue, and market share growth that benefits the communities we serve.
• Integrates research and provides insight to emerging trends in business operations system-wide and its impact/application to Advocate Health’s Access & Opportunity programs. Recommends changes to strategic plans, project scope, benchmarks, timing, and budgets as needed.
• Supports human resources responsibilities for staff which include interviewing and selection of new teammates, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business

Licensure, Registration, And/Or Certification Required:

• None Required.

Education Required:

• Master's Degree in Public Health or related field, or
• Master's Degree in Health Care Administration or related field.
• Bachelor's Degree in Business or related field.
• Bachelor's Degree in Operations Management, or

Experience Required:

• Typically requires 10 years of experience in workforce diversity, healthcare operations, project management, and/or adult education/instructional design.

Knowledge, Skills & Abilities Required:

• Proven ability to work effectively with multi-cultural/ethnic/diverse populations.
• Significant depth of knowledge and scope of experience in project management and change management.
• Ability to work in a collaborative, interdependent manner with colleagues and clients.
• Excellent training and organization development design and evaluation skills.
• Demonstrated experience in executing strategic/ tactical plans to meet business objectives in a large healthcare system.
• Knowledge of diversity and inclusion workforce, workplace and marketplace enablers
• Ability to manage a wide variety of projects simultaneously and function autonomously to meet the needs of a diverse client base.
• Demonstrated analytical skills to gather interpret and organize information for preparing and providing appropriate analytics on the efficacy of the diversity & inclusion initiative.
• Excellent communication skills to understand and meet the needs of a diverse population.
• Experience in initiative prioritization, developing process requirements, balanced scorecards, and communication plans, performing risk assessments for quality assurance, and driving the implementation of change.
• Extensive understanding of healthcare operations, philosophy, strategic vision, and goals to improve efficiencies.

Physical Requirements And Working Conditions:

• Position may require travel which may result in exposure to road and weather hazards.
• Exposed to normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.