FOH Manager

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Shokunin is the Japanese term for “master craftsman,” but here it also serves as our playful nod to the sushi chefs and neighborhood spots that shaped California’s dining culture in the 1990s. Our 26-seat restaurant is a small, casual, and vibrant space — the kind of place where the pace is fast, the food is fresh, and the atmosphere is all about good times. 
We honor the Shokunin spirit — dedication, skill, and pride in the craft — while serving it up with a lighter touch. Think bold flavors, fresh fish, a splash of nostalgia, and a whole lot of fun. Shokunin is a place to pull up a chair, laugh with friends, and enjoy sushi the way it was meant to be: lively, approachable, and unforgettable. 
The Floor Bartender is a dynamic role that bridges bar operations with overall floor service, ensuring that every guest receives a seamless and memorable dining experience. This position requires both technical skill and a strong presence on the floor, leading by example while supporting the team. 
The Front of House (FOH) Manager leads all guest-facing operations and FOH staff management. This role combines hands-on hospitality with oversight of hiring, training, HR, ordering, vendor relations, and financial performance. The FOH Manager ensures that every service runs smoothly, every team member is supported, and every guest leaves with an exceptional experience
Responsibilities include, but are not limited to: 
Guest Experience & Floor Leadership 
● Oversee daily floor operations, actively engaging in service, managing reservations, and ensuring guest satisfaction. 
● Anticipate guest needs, resolve challenges quickly, and protect the integrity of service standards. 
● Partner with the kitchen to coordinate seamless timing and execution of service. ● Provide elevated service to VIP guests and during special events. 
Staff Leadership, Training & HR 
● Recruit, hire, onboard, and schedule FOH staff to balance operational needs with labor budgets. 
● Train, mentor, and evaluate team members on service standards, menu knowledge, and POS/bar functions. 
● Handle employee relations, conflict resolution, progressive discipline, and terminations with professionalism and adherence to labor laws and company policy. 
● Foster a positive, accountable, and collaborative team culture.

Operations & Administration 
● Manage ordering, vendor communication, and invoice processing for FOH supplies and beverages. 
● Conduct regular inventory counts and maintain par levels to control costs and prevent shortages. 
● Ensure the proper use of POS systems, cash handling procedures, and tip reporting protocols. ● Uphold all sanitation, health, and safety standards. 
Financial Management 
● Monitor sales, labor, and cost metrics to ensure profitability. 
● Assist with budgeting and forecasting while identifying opportunities for revenue growth and expense control. 
● Provide accurate reporting and feedback to ownership on operational performance. 
Brand & Community 
● Act as a brand ambassador, representing Shokunin with professionalism and enthusiasm.

● Support marketing initiatives, events, and community engagement efforts to grow guest loyalty. 
What We Offer: 
● Competitive Livable Compensation 
● Daily Team Meals 
● Quarterly Restaurant Group Dining Stipend, after 60 days of employment 

● Accrued PTO and Sick Paid Time Off 
● Insurance Options (Health, Dental, Vision, Life, Accident, Pet) 
● Optional FSA, Commuter, and Dependent Care Deduction Options 
● Referral Bonuses 
● 401K Retirement Options with Employer Matching 
● Continuing Education Stipend, after 1 year of employment 
Candidate Qualifications: 
● Prior management experience in a fast-casual, table service restaurant. 
● Strong leadership, organizational, and communication skills. 
● Proficiency with POS systems, scheduling platforms, and financial reporting tools. 

● Ability to recruit, train, and inspire a team while holding them accountable.

 ● A hands-on, guest-focused leader who thrives in a fast-paced environment. Compensación: $65,000.00 - $75,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Scratch Restaurants started when Chefs Phillip Frankland Lee and Margarita Kallas-Lee decided they wanted to put their personal spin on what a restaurant concept could be. Although each of their concepts are independent and unique from one another, the constant thread that ties all of Scratch Restaurants together is the dedication to the artisanal “from scratch” approach to hospitality. Currently featuring and expanding our Sushi|Bar and Pasta|Bar tasting menu concepts.