Merchant Support Assistant - ِArabic Speaker

Key Results Area:

• Strive for first contact resolution when dealing with all shoppers, merchants on a day-to-day basis in location
• Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution.
• To be the first line of contact for all registered retailers within the Gold Souq. 
• Ensuring the retailers have all the material to offer their service, including branding.
• Conduct regular training in store for the sales teams
• Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications
• Act as point of contact for Gold Association – when needed.
• 1st line support to Merchants experiencing any issues
• Assist in the onboarding of new merchants
• Be fully familiar and understand authority level and ultimate accountability of this role.
• Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
• To meet business needs, this role might also include other administrative tasks.
• Cooperate with other departments of the company to ensure the processes are aligned
• Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.

Skills

• Microsoft Office ( Excel,Word,Powerpoint)
• Excellent Arabic and English language skills
• Work well within a team as well as on their own initiative

• Strong Numeric Skills

• Strong Organizational Skills

• Good communication and interpersonal skills
• Quality focused with attention to detail
• Ability to priorities work in order to meet deadlines

Who You Are

• Bachelors Degree Graduate with up to1-year experience in customer service.

• Dynamic Individual

• Must be Flexible to work in shifts

• Driving License Preferred

• Comfortable working and enjoy luxury retail and international shopping trends.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.