Station Manager - Dublin City Centre

Job Description

Benefits:
● Competitive Salary
● Twenty-three days annual leave
● Bonus Scheme
● Company Car
● Medical refund scheme
● Enhanced statutory sick pay
● 1.5% employer matched Pension scheme
● Enhanced Maternity and Paternity benefits
● Access to Hubex benefits and discounts platform
● Life Assurance x2 basic salary
● Employee Assistance Programme
● Opportunities for career advancement and professional development
● Voluntary flu vaccination voucher
● Bike to Work Scheme

Responsibilities:

• Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
• Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.
• Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.
• Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales.
• Ensure additional sales are monitored and agreed targets are being adhered too. Liaise with necessary teams to ensure on going training and improvements are met.
• Monitoring of all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working order
• Manage overdues and records of follow up. Liaise with appropriate depts.
• Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting.
• Provide training, coaching, development and motivation to bring out the best in each team member
• Maintain and enforce HR Policies and Procedures.
• Conduct yearly appraisals with all staff members by the deadline required by HR
• Assist in developing branch and organisational objectives, and also in formulating policies and budgets
• Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations
• Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Particular emphasis on security and control systems.
• Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.

Skills Required:

• Problem-solving and analytical ability
• Motivated self-starter, comfortable in a fast-paced environment
• Demonstrated integrity and ethical standards
• Professional demeanour with “Can Do” attitude
• Customer Focused matched to strong commercial Retail sales skills.
• Effective listening, communication (verbal and written), and negotiating skills
• Strong leadership, motivation and managerial skills
• Manages time effectively and adapts quickly to changing priorities
• Team player who works productively with wide range of people
• Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives
• Strong project management and multi-tasking skills

• Excellent Organisational Skills

• Demonstrated competency in budgeting, forecasting and planning
• Knowledge of Microsoft Office

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Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com