Corporate Retail Training Manager

Central Bancompany is a privately held holding company headquartered in Jefferson City, Missouri. We manage more than $20 Billion in assets, 13 regional markets, serve more than 70 communities, as well as operate numerous subsidiaries, including: Central Investment Advisors (CIA), Central Trust Company (CTC), Central Mortgage Company (CMC), HSA Central, Central Technology Services (CTS), and Online Central.

We are a people-first organization, with a focus on providing innovative technology to our customers in Missouri, Colorado, Illinois, Iowa, Kansas, North Carolina, Oklahoma, and Florida. Our local, homegrown technology division, Central Technology Services, allows for continuous advancement nationwide. For more than a decade, Forbes Magazine continues to recognize our family of banks as one of the “Best Banks in America” in the large bank category – a standard we’re committed to upholding.

We are seeking a dynamic, organized, and energetic Corporate Retail Training Manager to oversee training initiatives from designing, development, and delivery of impactful training programs across multiple lines of business. This role supports the professional growth and development of both new hires and existing employees through engaging training ranging from sales strategies to operational processes and technical platforms. The ideal candidate will collaborate closely with leaders across multiple lines of business, to ensure training solutions are effective, relevant, and aligned with company goals. 

Design, Development & Strategy
Create and manage high-quality training programs tailored for multiple lines of business.
Develop and execute a comprehensive training strategy and roadmap aligned with the digital transformation milestones and program objectives.
Design and develop training content, including e-learning modules, user guides, job aids, reference materials, and instructor-led training (ILT) decks tailored for various user groups (tellers, branch staff, operations, back office, etc.).
Customize training for various learning styles, job locations and banking functions.
Develop digital, “bite-sized” learning content and materials (presentations, case studies, simulations, etc.) that are timely and impactful.
Maintain and update existing training sessions, courses, and resources to ensure accuracy and relevance.

Delivery & Facilitation
Conduct in-person and virtual training for a variety of audiences, from frontline staff to leadership.
Facilitate onboarding programs and continuous learning sessions to support employee development and engagement.
Deliver training on sales practices, operational procedures, onboarding processes, product roll out and service setup.
Support the rollout of self-paced learning modules and ensure timely access to resources for all staff.

Collaboration & Support
Close partnerships with the Corporate Retail Sales Manager and Commercial Banking Sales Manager to drive sales training and effective sales delivery model across the company.
Partnership with Markets to ensure effective delivery of sales, service and operational training. Gathering feedback on potential gaps and needs for new and enhanced training.
Partner with product managers and department leaders to identify training needs across the organization.
Support product and system rollouts by creating user guides, FAQs, and delivering live demos or webinars.
Work across business lines and geographic locations to ensure consistent training delivery throughout the organization.

Evaluation & Continuous Improvement
Gather feedback through surveys, market visits, and stakeholder input to assess training effectiveness.
Continuously enhance training programs based on feedback and evolving business needs.
Maintain training records and documentation and manage training schedules and session signups.
Design and execute post-training support including Q&A sessions, refresher training, and assessment processes.

Qualifications

• Leadership skills for direct and indirect guidance across lines of businesses and markets.
• Strong interpersonal, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Superior presentation and facilitation abilities.
• Proven experience in developing and delivering training (in-person, video, and virtual).
• Ability to collaborate across teams and build strong relationships throughout the organization.
• Customer- and service-oriented mindset with strong attention to detail.
• Ability to engage audiences at all levels—from frontline staff to leadership.
• Proficiency in Microsoft Office and familiarity with Learning Management Systems (LMS).
• Preferred Experience: 4-6 years in sales, banking operations or training roles.
• Solid understanding of sales strategies, banking products and operational workflows.
• Proven track record in sales, service and operational skills.
• Previous experience in a corporate or financial institution training role (preferred but not required).
• Certifications in Learning & Development, Training, or Instructional Design (preferred but not required).