Requirements
- Bachelor’s degree in business administration, Commerce, Supply Chain, or related field.
- 3–5 years of experience in order management, sales operations, or customer service (preferred).
- Strong knowledge of order-to-cash (O2C) processes.
- Experience in Order Fulfillment, Production Planning, Inventory, and Material Management.
- Proficiency in MS Excel and experience with ERP/CRM systems (SAP, Oracle, Salesforce, or similar).
- Excellent communication and coordination skills.
- Strong attention to detail and ability to work in a fast-paced environment.
- Problem-solving mindset with a focus on customer satisfaction
Qualifications
Job Responsibilities
Supporting the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This support is both transactional and analytical in nature and requires a basic level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers
Entering and maintaining accurate order related data/information into WWT's ERP system, and helping to modify data analytics / create reports
Identifying and correcting transactional order issues
Supporting cross-functional accountability throughout WWT Supply Chain
Supporting the training and skills development of other employees within the team
Working to achieve KPIs through operational excellence
Utilizing data to drive daily tasks to execute order related activities and ensure customer requirements and contractual agreements are satisfied
Provides order status and reporting to internal and external stakeholders
