Senior Director, Process Oversight & Improvement

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Lead the Process Oversight & Improvement team and direct process improvement initiatives across all areas that impact sales operations. Responsible for the strategic and operational oversight of multiple projects to support business objectives through project planning and analysis of current operations.

• Direct the execution of process oversight projects utilizing best practice methodologies for all process improvements, including process mapping and process design.
• Research and develop best practices, policies, procedures, and goals in compliance with internal and external guidelines.
• Create and maintain dashboards, communications, and strategies to improve effectiveness.
• Establish strong collaborative relationships with all functional units and their leaders.
• Serve as lead and advocate on cross functional initiatives related to business and technology improvements.

Education/Experience: A Bachelor’s degree in Business Administration/Healthcare Administration/Business or a related field. Master’s degree preferred. Project Management experience preferred. Typically requires at least 10+ years of relevant experience. 3+ years of supervisory/management experience.

3+ years of Risk Adjustment experience highly preferred.

Travel: Minimal

Pay Range: $145,100.00 - $268,800.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act