Manager, Systems Engineering (Application/Production Support)

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager, Systems Engineering (Application/Production Support)

• Detailed Job Description

  Production Support Manager

  Experience – 10-14 YearsWork Location – PuneMandatory Skills – Unix Shell Scripting, Production Support, Apache Tomcat, Monitoring Experience (Dynatrace or Splunk), People Management experience

• Job Description:

• AppOps Manager will, in collaboration lead a multidisciplinary Production Support team, and be accountable for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.

  Roles:

• People management
• Strong leadership skills
• Stakeholder management
• Self-driven and motivated
• Motivate team to perform better
• Makes recommendations for long-term resolution of problems across platform.

• Itil

• Good understanding of ITIL concepts. ITIL certification is preferable.
• Experience in working on service delivery process including Incident Management, Problem Management and Change Management.
• Good understanding of Capacity Management and basic understanding of Release Management

• Technical Skills

• Solid experience in production support in a 24x7 uptime environment, including automation experience in Unix and Windows environments.
• Strong understanding of different operating systems like RedHat Linux, AIX, Solaris, SUSE Linux, Windows etc.
• Understanding of various types of schedulers like UNIX crontab, control-M, Autosys, Windows task scheduler etc.
• Strong working knowledge on one or more of SQL, MySQL, Oracle, MongoDB, MariaDB databases.
• Knowledge on Apache, Tomcat, FTP, SFTP, SAMBA, NFS, BootFS is preferrable.
• Good understanding of certificate renewals/installation and certificate management tools (E.g. Venafi)
• Hands on scripting experience using shell, perl, powershell, python scripting languages for automation purpose.
• Experience with log parsing technologies like Splunk, etc.
• Experience with tools like Dynatrace etc.
• Basic knowledge of PCF, Kubernetes
• 10+ years total engineering, production support and management experience.
• Involve in various initiatives for application enhancements/to permanently fix issues reported by downstream or end users.
• Strong on ITIL skills
• Recommend strategies for process and monitoring improvement.
• Leads deep dive application review and provide feedback to enhance the quality of application code artifacts.
• Work on reduction of MTTRs, improving MTTA, Incident reduction
• Strong understanding of end-to-end application support process and escalation procedures and should be conversant with all support tools that are used to provide effective support in service operation.
• Understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge), experience in creation of regular status reports

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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