Marketing and Customer Analyst @THE OUTNET, 1 Year Fixed Term Contract

THE OUTNET is the online destination for luxury fashion from previous seasons. Since 2009, it has showcased style that lasts, by offering past-season womenswear and menswear, including exclusive capsules, from world-leading designer brands. THE OUTNET brings joy through its curated world of luxury fashion, featuring exceptional styles that transcend seasons, at up to 70% off. Extending the life of luxury beyond the current season is at the heart of its mission, further enhanced through its Considered edit of more responsible fashion and dedicated upcycled product collaborations. THE OUTNET is part of LuxExperience, the leading digital, multi-brand luxury group.

We’re looking for a Marketing & Customer Data Analyst to join THE OUTNET — a global leader in luxury fashion. This is a high-impact role where you’ll be the go-to expert for customer insight, behaviour, and base development. You’ll partner across the business to shape strategies, optimise digital journeys, and deliver actionable insights that directly influence commercial decisions, customer experience, and brand growth. This role offers significant exposure to senior leadership, the chance to own high-visibility projects, and the opportunity to work in a fast-paced, creative environment.

Some of the essentials for you to know are:

Location: Our Westfield office in Shepherd's Bush

Reporting into: Head of Site Trading

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependent on the type of role you are in
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

• Act as the custodian of customer insights, ensuring accuracy, integrity, and accessibility of data across the business.
• Analyse customer, transaction, and onsite behaviour to uncover friction points, shopping patterns, product affinities, and opportunities for conversion uplift.
• Partner with eCommerce, Marketing, CRM, Client Relations, Commercial, and Buying & Merchandising to shape strategy and enhance engagement across all touchpoints.
• Lead CRM optimisation initiatives — including targeting, segmentation, and personalisation — and evaluate campaign performance through A/B testing and customer metrics.
• Track and report on KPIs such as acquisition, retention, engagement, conversion, and customer lifetime value.
• Build, manage, and maintain dashboards and reporting suites for cross-functional stakeholders.
• Provide data-driven insights on customer bases, including VIPs, RFM segments, and regional audiences.
• Evaluate marketing channel performance (paid, organic, CRM, retail) through a customer-centric lens.
• Develop statistical models and predictive analytics to guide business decisions and automate reporting processes.
• Identify and troubleshoot data quality issues across web, mobile, and app platforms.
• Present insights and recommendations to senior stakeholders in a compelling, commercial, and actionable way.

About You

• Bachelor’s degree in Statistics, Mathematics, Economics, Engineering, Data Science, or a related field.
• 2+ years’ experience in analytics or CRM optimisation, ideally within retail, fashion, or luxury.
• Strong analytical skills with experience in forecasting, budgeting, segmentation, predictive modelling, and A/B testing.
• Proficiency in SQL and Excel; strong knowledge of analytics/visualisation tools such as Google Analytics, ContentSquare, Adobe Analytics, Salesforce, Tableau.
• Bonus points for experience with Python/R and cloud-based data warehouses (e.g., BigQuery, Snowflake).
• Excellent communication and storytelling skills, with the ability to translate complexity into clear, impactful business insights.
• Strong commercial acumen and a customer-first mindset.
• Collaborative, proactive, and able to thrive in a fast-paced, complex business environment.
• Detail-oriented, with strong stakeholder management skills and the ability to influence at senior levels.

The type of person we are looking for:

• You deliver actionable insights that measurably improve conversion, retention, and customer lifetime value.
• You become a trusted advisor to stakeholders, shaping key decisions across marketing, trading, and commercial teams.
• You elevate how THE OUTNET understands and serves its customers, from first-time shoppers to VIPs.

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

Luxexperience Is An Equal Opportunities Employer, We Encourage People With A Diverse Range Of Backgrounds To Apply. We Recognize And Celebrate The Benefits That Diversity Brings To Our Workplace, Our Business And Our Customers. We Welcome And Will Consider All Applications Regardless Of Race And Nationality, Religion, Color, Sex, Pregnancy Or Related Medical Conditions, Parental Status, Sexual Orientation, Gender Identity, Gender Expression, Age, Status As An Individual With A Disability, Or Any Other Legally Protected Characteristics.

If You Require Any Reasonable Adjustments To Complete Your Application, Please Do Not Hesitate To Advise Us Accordingly.

Experience Level: Mid-Senior levelWorkplace Type: Hybrid