Intern, Community Experience & Client Success (Catapult)

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

Catapult is a new Shared Executive Learning Centre in the Rochester Park area in Singapore. It is a purpose-built state-of-the-art learning centre that aims to groom the next generation of business leaders by creating the ideal learning environment and facilitating an ecosystem of learning, collaboration, and connection, all delivered through experiential and immersive experiences. 

About The Internship

As a Community Experience & Client Success Intern, you will gain hands-on exposure to the dynamic environment of a co-working space. You will play a key role in enhancing member satisfaction, supporting daily operations, and contributing to community-building initiatives.

You will be actively involved in client onboarding, managing inquiries, and implementing strategies to improve the overall client experience. Operationally, you will assist with facility management, event logistics, and process improvements. You will also work with data to maintain accurate client records and identify trends for service enhancement.

This internship will help you develop strong communication and networking skills, build an entrepreneurial mindset, and gain practical experience in client relations and operational excellence within a collaborative workspace setting. 

What You Will Get to Do 

Client Experience:

• Actively participate in client onboarding and relationship building
• Assist in managing client inquiries, resolving issues, and ensuring a positive member experience
• Contribute to the development and implementation of strategies to enhance client satisfaction
• Support day-to-day operations of the co-working space, including facility management, event logistics, and member services
• Assist in the planning and execution of events, workshops, and community-building activities
• Contribute to the improvement of operational processes and workflows
• Maintain accurate and up-to-date client records in our CRM system
• Analyze data to identify trends and areas for improvement in client experience
• What We Are Looking For 
• Assist in managing client inquiries, resolving issues, and ensuring a positive member experience
• Contribute to the development and implementation of strategies to enhance client satisfaction
• Support day-to-day operations of the co-working space, including facility management, event logistics, and member services
• Assist in the planning and execution of events, workshops, and community-building activities
• Contribute to the improvement of operational processes and workflows
• Maintain accurate and up-to-date client records in our CRM system
• Analyze data to identify trends and areas for improvement in client experience
• What We Are Looking For 

Operations Excellence:

Data Management:

• Currently pursuing a Degree in Business, Real Estate, or any other related disciplines 
• Curious, open to new ideas, and resourceful in conducting research
• Strong communication skills with the confidence to network with internal and external parties
• Entrepreneurial, independent and proactive

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.