HR Manager (Worldwide Remote)

About Helpgrid

HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic. In fact, our work drove over $35 million in additional revenue for our clients last year alone.

What started as a small but mighty support team has grown into a full-scale revenue engine, and now, a tech company. We've built custom internal tools to optimize conversations, scale faster, and deepen customer connection, and we're now turning those tools into software products powered by AI and automation.

Whether you're a closer, a creative, a builder, or a systems thinker, there's room to grow with us. We care about performance, but we care just as much about people, and we’re building a place where both can thrive.

We’re growing fast, and we’re looking for people who want to grow with us.

About The Role

The HR Manager will play a pivotal role in shaping and executing the people strategy that supports our fast-growing operations. This is a strategic yet hands-on role for someone who can balance long-term organizational planning with the realities of daily HR management.

You’ll partner closely with the Head of Culture and leadership team to design and execute HR strategies that attract, develop, and retain top talent, while driving engagement, performance, and alignment across the organization.

This role is ideal for someone who thrives in dynamic environments, loves building structure in growth, and understands how culture, performance, and people strategy connect to business outcomes.

Key Responsibilities

Strategic Hr Leadership

• Partner with the Head of Culture and business leadership to design and implement HR strategies aligned with company goals.
• Anticipate workforce needs and ensure recruitment, retention, and development plans support current and future business growth.
• Drive initiatives that enhance engagement, productivity, and career development across all teams.

Operational Excellence

• Oversee day-to-day HR operations, including onboarding, performance management, team member relations, and compliance.
• Ensure smooth onboarding for all new hires (employees and contractors), fostering strong integration into HelpGrid’s culture and values.
• Conduct HR audits to ensure compliance with policies, contractor agreements, and legal requirements.
• Support compensation reviews, benchmarking, and pay structure adjustments to maintain fairness and competitiveness.

People Experience & Engagement

• Collaborate with the Head of Culture on engagement, recognition, and well-being programs.
• Act as a trusted resource for team members, handling inquiries and resolving workplace issues with fairness and professionalism.
• Lead initiatives that strengthen communication, trust, and connection across distributed teams.

Data & Insights

• Strengthen workforce analytics and reporting to provide data-driven insights and recommendations to leadership.
• Leverage HRIS and analytics tools to inform decisions around hiring, retention, and performance.

Team Development

• Mentor and guide HR team members, promoting professional growth and ownership of operational tasks.
• Act as a bridge between strategic HR planning and real-world business execution.

Qualifications

Required Experience & Skills

• Proven experience as an HR Manager or Senior HR Business Partner, ideally within a SaaS company or high-volume operations environment.
• Strong understanding of global HR practices, with the ability to adapt across different cultural and legal contexts.
• Demonstrated ability to balance strategic initiatives with hands-on execution.
• Proficiency in HRIS systems, workforce analytics, and reporting tools.
• Excellent cross-cultural communication and collaboration skills, particularly with globally distributed teams.
• Strong problem-solving, analytical, and decision-making skills.
• Proactive, adaptable, and capable of managing multiple priorities in a fast-paced environment.
• Empathetic leadership style with a passion for people and culture.
• Ability to influence and gain trust at all levels of the organization.
• A growth mindset and enthusiasm for continuous improvement.
• Demonstrated ability to balance strategic initiatives with hands-on execution.
• Proficiency in HRIS systems, workforce analytics, and reporting tools.
• Excellent cross-cultural communication and collaboration skills, particularly with globally distributed teams.
• Strong problem-solving, analytical, and decision-making skills.
• Proactive, adaptable, and capable of managing multiple priorities in a fast-paced environment.
• Empathetic leadership style with a passion for people and culture.
• Ability to influence and gain trust at all levels of the organization.
• A growth mindset and enthusiasm for continuous improvement.

Preferred Qualities

Employment Details

• Department: People & Culture
• Reports To: Head of Culture
• Type: Full-time
• Location: Remote

Equal Opportunity Employer

We are committed to equality of opportunity, welcoming diverse candidates, and fostering a work environment free from discrimination on the basis of race, color, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital or family status, age, or physical impairments.