Training Manager (Remote US)
HelpGrid.com
Hybrid
Remote
Full Time
About Helpgrid
HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from their existing traffic.
What started as a small, agile support team has evolved into a full-scale revenue engine, and now, a technology company. We’ve built internal tools that leverage AI and automation to optimize conversations, scale faster, and deepen customer connection.
We’re growing fast, and we’re looking for leaders who want to grow with us, people who care deeply about performance, but also about people.
About The Role
The Training Manager plays a pivotal role in driving team performance and operational excellence by ensuring all training programs are effective, engaging, and aligned with business goals. This leader will oversee the training department, collaborating closely with Sales, Customer Support, QA, WFM, and Operations to deliver high-impact learning initiatives that improve sales results, customer satisfaction, and efficiency.
The ideal candidate is both strategic and hands-on, a strong communicator and coach with a deep understanding of sales and support operations, a passion for developing people, and the ability to translate business insights into measurable learning outcomes.
Key Responsibilities
Team Leadership & Development
- Lead, mentor, and develop a team of trainers to deliver engaging, high-impact learning experiences.
- Ensure trainers are well-prepared, equipped, and continuously improving their facilitation skills.
- Oversee trainer performance through regular feedback, coaching, and performance reviews.
- Manage training schedules and ensure timely delivery of onboarding, refresher, and upskilling programs.
Training Strategy & Execution
- Design, manage, and execute training programs for Sales and Customer Support teams.
- Partner with Instructional Designers to ensure training materials are accurate, relevant, and aligned with business goals.
- Standardize training methodologies and ensure consistency across teams and regions.
- Implement post-training evaluations and knowledge checks to measure learning retention and impact.
Performance & Impact
- Collaborate with Sales, QA, WFM, and Operations to identify performance gaps and training needs.
- Use data and performance metrics to design targeted learning interventions.
- Ensure training initiatives directly improve key metrics such as conversion rates, CSAT, AHT, and QA scores.
- Track and report training effectiveness, agent readiness, and ROI of learning programs.
Continuous Improvement
- Keep training programs agile and responsive to evolving business needs.
- Introduce innovative learning techniques and technologies to increase engagement and retention.
- Support change management initiatives by ensuring teams are trained on new processes, policies, and systems.
- Streamline training operations for efficiency without compromising quality or learner engagement.
Qualifications
Required Skills & Experience
- 4+ years of experience in training management or a similar leadership role.
- Proven experience leading and developing a team of trainers in a fast-paced, performance-driven environment.
- Strong understanding of sales processes, customer support operations, and performance coaching.
- Excellent analytical skills, with the ability to translate performance data into actionable training strategies.
- Exceptional communication, facilitation, and leadership skills.
- Experience collaborating cross-functionally with QA, WFM, HR, and Operations teams.
- Highly organized, adaptable, and results-oriented.
- Department: Operations
- 4+ years of experience in training management or a similar leadership role.
- Proven experience leading and developing a team of trainers in a fast-paced, performance-driven environment.
- Strong understanding of sales processes, customer support operations, and performance coaching.
- Excellent analytical skills, with the ability to translate performance data into actionable training strategies.
- Exceptional communication, facilitation, and leadership skills.
- Experience collaborating cross-functionally with QA, WFM, HR, and Operations teams.
- Highly organized, adaptable, and results-oriented.
- Department: Operations
Employment Details
- Reports To: Head of Operations
- Type: Full-time
- Schedule: U.S. Eastern Time Zone
- Location: Remote
- Opportunity to lead and grow a training department
- 25 days of annual leave
- Fast-growing, collaborative company culture
- Reports To: Head of Operations
- Type: Full-time
- Schedule: U.S. Eastern Time Zone
- Location: Remote
- Opportunity to lead and grow a training department
- 25 days of annual leave
- Fast-growing, collaborative company culture
Benefits
100% Remote Work
Health Insurance
Why Join Helpgrid?
At HelpGrid, training isn’t just about teaching, it’s about transforming performance. As the Training Manager, you’ll shape the way teams learn, grow, and deliver results. You’ll have the opportunity to lead meaningful change, develop people, and directly impact business success in a supportive, high-performance environment.
Equal Opportunity Employer
We are committed to equality of opportunity, welcoming diverse candidates, and fostering a work environment free from discrimination on the basis of race, color, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital or family status, age, or physical impairments.
Training Manager (Remote US)
Hybrid
Remote
Full Time
October 10, 2025