Partner Account Manager DACH Market

Hello! 👋🏻

• At Factorial, we believe our growth comes from the success of our people and partners.
• We’re looking for a Partner Account Manager – German Market to strengthen and scale our partner ecosystem across the DACH region.

This role isn’t just about account management – it’s about building trust, enabling growth, and ensuring our partners thrive with Factorial. You’ll be the connector, advisor, and problem-solver who helps partners deliver real impact to their clients.

If you love building relationships, solving challenges, and driving growth in a fast-paced SaaS environment – this could be your next big step.

Are you ready? 🚀

What You’Ll Be Doing…

Partner Account Management

• Be the main point of contact for partners across the DACH region (Germany, Austria, Switzerland).
• Support onboarding, implementation, and client troubleshooting.
• Manage partner and client requests (contracts, invoicing, upsells/downsells).
• Build long-term, trusted relationships to maximize retention and satisfaction.
• Streamline partner support and ticketing processes.
• Ensure consistency and scalability across partner operations.
• Partner Training & Enablement
• Be the main point of contact for partners across the DACH region (Germany, Austria, Switzerland).
• Support onboarding, implementation, and client troubleshooting.
• Manage partner and client requests (contracts, invoicing, upsells/downsells).
• Build long-term, trusted relationships to maximize retention and satisfaction.
• Streamline partner support and ticketing processes.
• Ensure consistency and scalability across partner operations.
• Partner Training & Enablement
• Design, deliver, and manage training programs to ensure partners are ready to sell, implement, and support Factorial’s solutions.
• Improve and expand training formats (live, virtual, and self-paced).
• Streamline content in an LMS for scalability and partner convenience.
• Track partner certification and provide support during onboarding and learning sessions.
• Collect feedback to continuously improve training experiences.
• Capture product insights directly from partners and their clients.
• Collaborate with Product Managers to prioritize improvements based on DACH market needs.
• Keep partners updated on product launches, leveraging marketing and automation tools.
• Build a High-Performing Partner Ecosystem
• Improve and expand training formats (live, virtual, and self-paced).
• Streamline content in an LMS for scalability and partner convenience.
• Track partner certification and provide support during onboarding and learning sessions.
• Collect feedback to continuously improve training experiences.
• Capture product insights directly from partners and their clients.
• Collaborate with Product Managers to prioritize improvements based on DACH market needs.
• Keep partners updated on product launches, leveraging marketing and automation tools.
• Build a High-Performing Partner Ecosystem

Support Product Development

• Create mechanisms to make partners feel part of the Factorial rocketship.
• Continuously find new ways to bring value to partners and help them grow their business with Factorial.
• Contribute ideas and processes to make the Factorial Partner Ecosystem the best in the industry.
• High partner satisfaction and retention across the DACH region.
• Smooth onboarding and faster certification completion.
• Strong adoption of Factorial’s tools and integrations.
• Clear partner insights driving product improvements.
• Efficient, scalable partner management processes.
• Are fluent in German (native or equivalent) and proficient in English.
• Contribute ideas and processes to make the Factorial Partner Ecosystem the best in the industry.
• High partner satisfaction and retention across the DACH region.
• Smooth onboarding and faster certification completion.
• Strong adoption of Factorial’s tools and integrations.
• Clear partner insights driving product improvements.
• Efficient, scalable partner management processes.
• Are fluent in German (native or equivalent) and proficient in English.

What Success Looks Like

You’Ll Be A Great Fit If You…

• Have 2+ years of experience in partner management, account management, or customer success (SaaS or B2B experience is a strong advantage).
• Excel at building relationships and communicating across diverse teams and stakeholders.
• Are a problem solver who can navigate technical and operational challenges.
• Are detail-oriented and structured when handling contracts, invoices, and processes.
• Thrive in a fast-paced, international scale-up environment.
• Enjoy collaborating with cross-functional teams (Sales, Product, Operations, Enablement).

Perks of being part of our team 😏

• High growth, multicultural and friendly environment 🤝
• Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
• Healthy life with Gympass 🧘🏽‍♀️ and Alan as private health insurance 🩺
• Language classes with Yolk Academy 👩🏽‍🏫
• Syra discounts, Nora & Apeteat lunch❗
• Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
• Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
• Is this you?! Come rock the world with us!
• High growth, multicultural and friendly environment 🤝
• Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
• Healthy life with Gympass 🧘🏽‍♀️ and Alan as private health insurance 🩺
• Language classes with Yolk Academy 👩🏽‍🏫
• Syra discounts, Nora & Apeteat lunch❗
• Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
• Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
• Is this you?! Come rock the world with us!

About Us 🚀

• Factorial is an all-in-one HR Software company founded in 2016.
• Our mission is to help SMEs automate HR workflows, centralize people data, and make better business decisions.

Today, Factorial serves thousands of customers in 60+ countries, powered by a diverse and multicultural team of over 1,300 people across offices in Barcelona, Brazil, Mexico, and Germany. 🌍

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We’re dedicated to learning every day and sharing what we know.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast and learn from every mistake.

Is this you? Join us and help shape the future of our partner network in the DACH region!

Wanna learn more about us? Check our website!

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