Community Engagement & Partnerships Manager- Queensland - Remote

Who We Are

National Disability Support Partners (NDSP) Plan Managers is part of the My Plan Manager Group (MPMG). Our values are grounded in compassion, knowledge and innovation - delivering plan management services in a fun and trustworthy environment. As an independent and NDIS registered plan manager, we’re here to take the stress out of managing your NDIS funds, so you can focus on what matters most. Our Plan Management expertise allows you to live your life while we take care of claims, payments and the administration of your NDIS plan.

• Maintain full choice and control over your service providers.
• Access a skilled team with extensive NDIS and accounting experience.
• Enjoy open and transparent communication between NDSP, you and your providers.
• Benefit from fast and reliable payment processing.

Our Commitment At NDSP, we have a strong commitment to our values and strive to reflect these in everything we do:

· Our People – We foster a workforce and culture that values teamwork, excellence, innovation and fun. We will create an environment where people want to work and

are proud of the contributions our team makes every day.

· Our Clients –We’re genuine, kind and compassionate in everything we do. We respect the rights, safety and dignity of all people living with disability, and we value

the importance of our role in their journey.

· Our Company –We’re knowledgeable and deliver expert service in all that we do. We meet our obligations under the NDIS Code of Conduct, relevant legislation

and UN Convention on the Rights of Persons with Disabilities to ensure we maintain elite standards of professionalism.

· Our Communities – We believe in good citizenship and giving back to the communities we’re part of. We’re proud to be a carbon-neutral business and committed to

building a sustainable future.

About The Role

What you will be doing

• The primary purpose of the Community Engagement & Partnerships Manager is to contribute to the growth of NDSP’s client base by creating a pipeline of new plan management clients. This is done by building relationships with and promoting the services of NDSP Plan Managers to external stakeholders, including:

· Support Coordinators

• Psychosocial Recovery Coaches
• Local Area Coordinators & Early Childhood Partners
• NDIS Service Providers
• NDIS Participants and their immediate Circles of Support
• Community Groups within the sector

The role will also support an empathetic and effortless on-boarding experience for clients and stakeholders joining the NDSP Plan Managers Community is achieved.

Who you will work with internally

• National team of Community Engagement & Partnerships Managers
• NDSP Plan Managers Welcome/ Onboarding Team
• Internal My Plan Manager Group/ NDSP Plan Managers department stakeholders

What You’Ll Do

Reporting to the National Community Engagement & Partnerships Manager, you’ll be:

• Achieving the KPI’s associated with the Community Engagement & Partnerships Team, including activity levels and new client growth targets
• Developing and implementing NDSP Plan Managers Client Acquisition Strategy at a tactical level relevant to the market area
• Working with industry, community, and grass roots organisations to develop a pipeline of client referrals
• Ensuring that established relationships are maintained with External Stakeholders
• In conjunction with other areas of the business, acting as the escalation point for Referral Partners (Support Coordinators, etc) should their issues need resolution.
• Work closely with the Operations Team to ensure that client and partner expectations are met
• Monitoring and providing the organisation with feedback about competitor activity
• Overcoming hesitations that Referral Partners in the sector may have in referring NDSP Plan Managers services. As well as hesitations that NDIS participants may

have in signing up

• Ensuring exceptional client service is always delivered throughout all interactions
• At times support with onboarding new clients into the NDSP community
• Identifying opportunities for continuous process improvement to the customer service experience
• Performing all duties in compliance with the NDIS regulatory framework

About You

To be our next Community Engagement & Partnerships Manager, you’ll have:

• Experience in working within Disability Sector and knowledge of NDIS, desirable but not mandatory
• 3+ years of experience in a Business Development and Client Relationship Management/ Account Management role(s). Experience in sectors such as Disability,

Allied Health, Insurance or Financial Services desirable

• Excellent verbal, public speaking, and written communication skills
• Strong relationship building skills with an empathetic and person-centred approach to internal team and external customer interactions
• The ability to plan and activate local area marketing strategies
• Demonstrated ability to deliver an exceptional customer centric experience
• Excellent communications skills in both verbal and written forms
• Ability to effectively manage Account Management based enquiries and complaints through to resolution
• Ability to initiate, build and maintain collaborative and effective partnerships across all organisational levels
• High level literacy and numeracy skills with IT expertise; Office 365, CRM and databases

What behaviour you display when working:

• Strong client-centred service excellence ethos
• Commitment to supporting people to achieve goals and be empowered to have greater quality of life, choice and control
• Organised, self-driven, with a strong sense of accountability and ownership of tasks
• Promotes teamwork and is team success orientated
• Demonstrates high level of agility and resilience
• Well-developed problem-solving ability, adept at finding creative solutions to challenges
• Ability to be flexible and adaptable to be able to respond to continual changing priorities

What’S On Offer

As one of Australia’s largest providers of NDIS plan management services, we’re offering:

• A fast-paced environment within an equally fast-growing industry
• The ability to make a real difference to the disabled community and ecosystem
• To work for a company that is at the heart of community and innovation
• Get experience working with a team of experts across sales, marketing, customer success, operations and finance
• To work for an award-winning technology company backed by a premium VC organization
• The opportunity to develop your career and make a real difference to the commercial and community success of NDSP Plan Managers/ MPM Group.

We embrace equal opportunity, and we thrive on it!

At NDSP Plan Managers, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our clients, our team, and our work. We’re proud to be an equal opportunity employer that embraces diversity.

How To Apply

If you’d like to apply for this role, please click the ‘apply now’ button and follow the prompts. For a confidential conversation about this role, please contact recruitment via email recruitment@myplanmanagergroup.com.au