Digital Solutions Developer (Senior Full Stack Developer) 1-year contract

About The Role

The mission of the Digital Solutions Developer is to design, develop, and maintain innovative, scalable, and Digital and CRM solutions, with a key focus on integrating CRM systems with LINE as the primary platform. This role aims to deliver exceptional user experiences while ensuring seamless integration between front-end interfaces and back-end systems, emphasizing high performance, reliability, and adherence to design, architectural, and security standards.

The Digital Solutions Developer will collaborate closely with Tech, Digital Solutions, Business, and Regional Tech, Enterprise Architect, InfoSec teams to design and develop end-to-end solutions. The role focuses on delivering client-centric digital products that meet business needs, align with technology best practices, and comply with the security standards. By fostering effective collaboration across all levels, the developer contributes to the creation of sustainable and innovative digital solutions.

Impact You Can Create in the Role

1. Digital Solutions Development

• Design and perform hands-on coding for both front-end and back-end components of digital solutions, covering all build phases, including system integration testing, with a focus on data flows, interfaces, performance, and security.
• Develop and maintain comprehensive systems documentation, including technical specifications, data models, data flows, features, and integration mechanisms.
• Collaborate with partners to set up environments and execute thorough testing (End-to-End SIT, performance testing, and security testing) to ensure solutions adhere to all functional and non-functional requirements.

2.  Solution Design and Architecture

• Work closely with the regional Enterprise Architect to define, develop, and align architecture principles specific to Digital and CRM solutions, ensuring alignment with long-term ecosystem integration goals while addressing immediate and short-term business needs.
• Create High-Level Architecture and Low-Level Design while preparing key technical documentation required for Design Authority approval processes.
• Identify and implement opportunities to improve the robustness, scalability, and efficiency of the Digital and CRM ecosystem.

3.  Collaboration and Support

• Work closely with Tech, Digital Solutions, Business, and Regional teams to gather requirements, propose technical solutions, and ensure successful delivery.
• Provide Level 2 and Level 3 technical support, troubleshooting incidents, conducting root cause analysis, and implementing fixes to maintain system reliability, adhering to Service Level Agreements (SLAs) based on the criticality and impact on users.
• Conduct regular system health checks and monitoring to ensure optimal performance and service continuity; implement necessary technical changes to maintain system reliability.
• Perform root cause analysis to identify and fix bugs and implement remediation measures based on findings from security tests and code scans.

You are Energized by

• Hands-on development across both front-end and back-end, with a focus on innovative digital and CRM solutions.
• Direct collaboration with cross-functional teams to deliver client-centric products and drive business impact.
• Opportunity to shape architecture and improve the scalability, performance, and security of key digital platforms.

What You Will Bring

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• At least 5 years of software implementation experience, including 3+ years working with CRM/Salesforce/LINE technologies and system analysis (evaluating AS-IS and proposing TO-BE solutions)
• Proven ability to develop high-quality, efficient code and create clear technical designs and documentation
• Strong skills in both front-end and back-end development, with experience in modern frameworks, architecture design, and building scalable, secure applications
• Excellent troubleshooting abilities, strong communication skills, and familiarity with client-facing platforms like LINE
• Good communication skill both Thai and English (will work with the regional team regularly)
• Able to start with a 1-year contract with possibility for contract renewal

What Chanel Can Offer You

• The chance to work with a world-renowned luxury brand known for heritage and innovation.
• Supportive, team-oriented culture that values your contributions.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.