Onsite Support Tech III

Job Summary

Job Description

Under minimal guidance, provides support to users with all technology related issues including hardware, software, telephony, printers, mobile, etc. 

Troubleshoot, document, and escalate technology related issues. Perform root cause analysis and recommend procedures and controls for problem prevention. 

May coach and train the Onsite Tech team. 

• MAJOR RESPONSIBILITIES
• Configure, install and support workstations, laptops, printers, tablets, phones and other networked devices. 
• Participate in the testing and evaluation of new desktop packages and implements prototypes. 
• Provide second level support on tasks assigned by Medline IS team. 
• Support users with all technology related issues and provide one call resolution including ticket generation and maintenance.
• Participate and lead complex hardware and software projects, implementations, and or upgrades. 
• Perform and audit data backups. 
• Assist with purchasing, inventory, and financial transactions for physical and licensed technology. 
• Follow established processes for IT asset deployment and recovery, including tracking serial numbers, asset tags, and any other 
• information as needed. 
• Acts as a point of escalation for other IS teams regarding end user experience related issues. 
• Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates, and escalates issues to 
• appropriate personnel. 
• Analyzes performance data and metrics, identifies problem areas and provides actionable insight to problem resolution. 
• Provide telephony support, including phone switch programming and hardware management. 
• MINIMUM JOB REQUIREMENTS
• Education 
• High School Degree, Associates or Bachelor’s Degree, technical institute degree/certificate, or equivalent work experience
• Work Experience 
• At least 3 2 years of IT work experience with utilizing basic hardware and software products and problem solving/troubleshooting 
• skills. 
• Experience providing customer service to internal customers. 
• Experience with Windows and iOS operating systems. 
• PREFERRED JOB REQUIREMENTS
• Work Experience 
• Experience processing all relevant details, understanding and prioritizing their importance and drawing clear and concise 
• conclusions. 

Knowledge / Skills / Abilities 
Knowledge of desktop, server, and network design principals and functionality. 
 

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$30.75 - $44.50 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.