Assistant Manager-Voice-Claims

Monitor process performance and ensure SLAs are being measured accurately

Timely and accurate reporting of both internal and external results 

Analyze and interpret data

Drill down causes of low performance of teams

Provide an insight on what is happening the process

Provide solutions to challenges encountered related to SLAs

Coordination with Operations, Quality and Training Team

Interact and report performance to external stakeholders

Daily coaching and interaction with frontline staff to address concerns and guide performance towards goal

Forecast and manage attrition precisely

Monitor process performance and ensure SLAs are being measured accurately

Timely and accurate reporting of both internal and external results 

Analyze and interpret data

Drill down causes of low performance of teams

Provide an insight on what is happening the process

Provide solutions to challenges encountered related to SLAs

Coordination with Operations, Quality and Training Team

Interact and report performance to external stakeholders

Daily coaching and interaction with frontline staff to address concerns and guide performance towards goal

Forecast and manage attrition precisely

at least 2nd year college level 3-5 years experience as supervisor or team leader in relevant field