Business Analyst - eCommerce

POSITION SUMMARY

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.

At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.
Zoetis is seeking to hire a skilled Business Analyst, eCommerce to support and continuously improve our eCommerce platform.
The Business Analyst, eCommerce will
- bring considerable functional and product expertise in eCommerce space to deliver effective solutions to Zoetis business.
- work integrally with external service providers, Zoetis IT, and Zoetis Business for implementation of eCommerce globally.
- help define required policies and procedures and standards to maintain a global eCommerce Landscape.
- work on providing Business as Usual support of eCommerce application within the corporation which involves break fixes and change requests.
- collaborate with representatives of other functions to ensure end to end process integration and consistency develop, prototype, test and implement solution improvements to increase stability, usability and functionality to enable end users to meet business objectives.

POSITION RESPONSIBILITIES

Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria and manage the requirements throughout the project lifecycle
Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, and workflow analysis
Assist with gap analysis, business process redesign, roadmap planning and developing proof-of-concepts
Evaluate the business needs and translate them into technical solutions around Digital Customer Experience with the help of Architects and Developers.
Visualize the future state and design the change process from current to future state
Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as feedback on the functional requirements processes and tools
Identify and initiate process improvements (continuous improvement)
Train and transfer knowledge to other team members, users and stakeholders as required
Create and maintain updated documentation on business processes, applications and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals, and job aids

ORGANIZATIONAL RELATIONSHIPS

Zoetis Tech Digital, Business Stakeholders, Vendors

EDUCATION AND EXPERIENCE

• Bachelor’s or Master’s degree in computer science or other related field or equivalent work experience in eCommerce related field.
• 3-5 years hands-on experience in gathering requirements in the eCommerce space.
• SCRUM certification is preferred.
• Ability to work in a globally distributed environment.
• Good track-record of executing in a dynamic, team-based environment.
• Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing.
• Demonstrated ability to interact comfortably with all levels of management and staff.

TECHNICAL SKILLS REQUIREMENTS• Strong analytical, prioritizing, interpersonal, problem-solving, presentation skills.
• Knowledge of Agile methodology and experience working in a fast-paced Scrum environment.
• Demonstrates the use of skills including questioning, listening, ideas development, permission and rapport, and influencing.
• Ability to understand complex business problems and offer meaningful solutions.
• Experience working with a range of stakeholders on business and technology.
• Experience with work management tools like Jira, ServiceNow is a plus.
• Excellent written and verbal communication and presentation skills

PHYSICAL POSITION REQUIREMENTS 
Flexibility to work times with at least 4 hr. overlap with US EST Time zone.

Full timeRegularColleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.