Salesforce Change & Training Analyst (m/f/d)

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.

We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

„The future is circular“

Key Responsibilities:

• Change Enablement – Prepare the business for upcoming change initiatives, ensuring optimal adoption and usage of Salesforce across Sales and Customer Service departments.
• Training Delivery – Plan and conduct training sessions for end users, including onboarding for new employees and refresher courses for existing teams.
• Onboarding Programs – Develop and continuously improve the New Hire Onboarding Program to ensure a smooth and consistent start for all new Salesforce users.
• Super User Development – Design and deliver advanced training programs for super users, with a focus on maintaining high master data quality.
• Functional Updates – Support business-driven Change Requests by providing clear communication and regular updates on new features and functionalities.
• Stakeholder Engagement – Conduct regular Country Manager check-ins to align on progress, challenges, and adoption trends.
• Performance Monitoring – Track and analyze usage KPIs, identify issues or adoption gaps, and propose corrective actions to improve engagement and system utilization.
• Community Management – Build and maintain a strong super user network through events, communications, and ongoing motivation initiatives.
• Operational Support – Provide second-level support for Salesforce business logic and process-related inquiries.

We Expect:

• Educational Background – Bachelor’s degree in Business Administration, Human Resources, Education, or a related field.
• Professional Experience – Some years in a similar role, with proven success in change management and training delivery.
• Training Expertise – Experienced in designing, preparing, and delivering effective training programs for diverse employee groups.
• CRM Knowledge – Hands-on experience training Sales and Customer Service teams on CRM systems, ideally Salesforce.
• Analytical Skills – Strong ability to assess training effectiveness and apply data-driven improvements.
• Communication & Presentation – Excellent skills in conveying complex topics clearly, confidently, and engagingly.
• Project Management – Skilled in coordinating multiple initiatives, managing priorities, and meeting deadlines.
• Problem-Solving & Support – Capable of addressing business logic questions and providing actionable solutions.
• Language Skills – Fluent in English; other languages such as German, Spanish, Portuguese, or others are a plus.

We Offer:

• Make a difference where it matters – Play a key role in a sustainable and future-proof industry.
• A culture of appreciation and respect – Join an international team where collaboration thrives.
• Flat hierarchies, fast decisions – Your ideas matter and drive real change. 
• Work your way – Enjoy hybrid work and workation options. We provide everything you need for effective remote work.
• Delicious & healthy meals – Weekly changing menus from our online canteen Bella & Bona, subsidized by IFCO. 
• Unlimited learning opportunities – Access to unlimited LinkedIn Learning. 
• Support when you need it – Our Employee Support Program.
• Modern office – open office spaces, modern and digital devices.
• Boost your energy – Free beverages and a modern fitness centre to keep you going.
• Car parking and seamless transport connections – Enjoy underground parking with charging stations and a train station (S7) right next to our door.

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer.

We are looking forward to receiving your application.