MT-OM

Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

We are inviting applications for the role of Manager, Claims 
In this role you will be responsible for adjust and authorize claim settlements and fees within designated individual authority limits. Provide a prompt and responsive service to clients and brokers and work closely with, whilst monitoring the performance of, external service providers and raise any issue which may occur to ensure data is accurate.
Responsibilities 
•    Pharma Industry experience is preferred.
•    Candidate should have knowledge transition experience in OTC domain
•    Hands-on experience in managing daily operation of Claims & Deductions Management and knowledge of its upstream and downstream
•    Preference to be given if candidates have hand-on experience in SAP and Salesforce ERP
•    Knowledge of foreign language (Spanish/French/German etc.) would be an added advantage
•    Capacity planning, scheduling the workload and right prioritization to reduce cycle time and to increase productive utilization of man hours
•    Project planning and implementation in areas of cost reduction and improving efficiency
•    Managing the day-to-day operations of new business initiatives & customer service
•    Ensures the selection, orientation, development, and retention of a sufficient number of qualified staff to carry out the responsibilities 
•    Managing and mentoring people Responsible for maintaining the SLAs & metrics of databases of the teams Stack ranking analysed every quarter to evaluate performance
•    Identify training needs through people interactions, evaluations, review and issue analysis across the teams and ensuring trainings are conducted at regular intervals
•    Managing Team functions viz planning, recruitment, selection & performance management (including performance / quality evaluation) for all employees in the team
•    Leading, mentoring & monitoring team members to ensure efficiency in product knowledge, process operations & meeting of individual & group targets 
•    Used the Lean Six Sigma/ BPMS/Six Sigma approach to streamline the Quality Process
•    Ensuring that teams adhere to the quality tools & procedures [FMEA, Quality Checklist and RCA]
•    Address questions from auditors such as ISO, FDA, Division, and Corporate
•    Ensures optimization of operations through focused, continuous improvement
•    Developed and shared the MIS reports for the work done by Genpact and setup the ‘Monthly Governance’ meeting with the stakeholders
•    Business Continuity Plans in case of emergency to ensure work is not affected Ensures all SOP's and policies are functionally accurate, and all associates are thoroughly trained and 100% compliant
•    Responsible for following Good Documentation Practices (GDP) as outlined in SOP

• Qualifications we seek in you
• Minimum qualifications
•     Bachelor’s Degree or equivalent formal education qualification
• Preferred qualifications 
•     Relevant related experience
•     Completion / progress towards recognized Industry qualification e.g. ACII
• Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.