TJJD - Manager IV - Regional Community Services Manager - (West) - 53472

How To Apply

Complete a State of Texas Application for Employment and the following additional forms (available at https://www.tjjd.texas.gov/careers/)

1. TJJD Employment Application Supplement (HR-003)
2. Child Abuse Registry Check Consent Form (HR-028)
3. Disclosure of PREA Employment Standards Violation (HR-975)
4. Authorization to Release Information (HR-074)

Failure to complete and submit the above forms will cause delays in your consideration for this position.

Apply Online at https://capps.taleo.net/careersection/644/jobdetail.ftl?job=00053472&tz=GMT-05:00 and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).

Apply through Work-In-Texas at https://www.workintexas.com/vosnet/loginintro.aspx.  You will also need to complete and attach to the application the supplemental questions/forms indicated above along with a copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).  The additional forms are available at: https://www.tjjd.texas.gov/careers and can be submitted via email to:  HRJobs@TJJD.Texas.gov.

Please Note

Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years.  Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor’s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week.  If any of this information is not provided, your application may be rejected as incomplete.  Resumes do not take the place of this required information.

Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.

Benefits

State of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov.  Benefits include:  Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program.  Optional add-on benefits include:  Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc.  Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.

General Description

Performs highly complex (senior-level) consultative, technical assistance and managerial work supervising the regional probation/parole operations to include the parole officers, and other support staff.  Work involves participating in local and agency projects; to include the implementation off TJJD’s regionalization plan. Establishes program goals and objectives; developing or participating in developing guidelines, procedures, policies, rules, and regulations; developing schedules, priorities, and standards for achieving program goals; evaluating program activities; developing budget requests to achieve program goals; and coordinating program activities with other work units in the agency and external organizations.  Monitors contract expenditures, ensures accurate billing, and providers have passed TJJD background checks.  May be assigned investigations involving youth and staff. 

Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.  May be required to work in excess of 40 hours per workweek, be on-call, and travel upwards of 35% of the time (traveling to and from regional meetings, TJJD facilities, local probation departments and regional Chief Association meetings.

Essential Functions

Selects, supervises, trains, and evaluates staff to ensure successful function of operations of parole services in designated region. 

Analyzes facility, county, and regional data regarding outcome measures and provides feedback to local probation departments, regional associations, TJJD senior management, and executive staff so that this data may be used to improve programs and services, as well as in planning and decision-making efforts.  

Supervises Parole staff team(s) to maintain quality care for youth in compliance with TJJD’s General Administrative Policy (GAP), Case Management Standards (CMS), and other standards as applicable. 

Provides on-site and virtual training and technical assistance to county juvenile probation departments and youth-serving systems and providers in improving cross-system collaboration efforts to strengthen the youth systems of care and divert youth when appropriate in communities, regions, and statewide. 

Serves a resource in implementation support for cross-system and behavioral health focused frameworks, programs, and systems that are evidence-based, research-based, and/or recognized as best practices.

Provides consultation and direction to the regional associations in the development of the regional plans and maximization of TJJD and other state agency resources.   

Trains, teaches, models, and scores the usage of Effective Practices in Community Supervision (EPICS) with fidelity to the model. 

Reviews requests for disciplinary hearings, ensures all in-community resources have been exhausted to protect the public safety before approving Level I hearings, and oversees the directives for apprehending youth to ensure due process rights of the youth and promote community protection. 

Reviews and tracks all parole data relating to parole / office operations, reviews report on effectiveness of program activities, maintains and monitors standard benchmarks for parole program performance measures. 

Responsible for the management and supervision of a TJJD District Office with one or more business operational units working out of the office; and supervising several program specialists. 

Service as the central point of contact for external and internal stakeholders; assist community partnerships and pilot projects with community-based providers and local Probation Departments. Maintains consistent communication, cooperation and coordination with county Chief Probation Officers. 

Responsible for managing several contract parole providers (expenses, reimbursement and contractual obligations and standards. 

Monitors compliance with policies and procedures; and provides input or approves new policies and procedures.

Performs a variety of related duties not listed, to be determined and assigned as needed.

Performs all duties in compliance with agency safety policies and procedures:

• Reports safety hazards and corrects hazards when possible.
• Completes required documentation in the event of an accident/injury within requested time frames.
• Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.
• Actively embody and support the Texas Model by demonstrating its core values in daily tasks and interactions with others.

Minimum Qualifications

Master’s degree with major course work in Social Work, Sociology, Psychology, Guidance and Counseling, Criminal Justice, Family Relations, Rehabilitation, Social Sciences, or a related field.  Three (3) years full-time wage-earning experience that may be a combination of the following:  participating in the development, evaluation, and implementation of individual case/treatment plans or assessments; the development and coordinating of services; and placement recommendations and referrals for youth or adults on probation, parole, in a residential facility or another relevant line of work.

Or

Bachelor’s degree with major course work in Social Work, Sociology, Psychology, Guidance and Counseling, Criminal Justice, Family Relations, Rehabilitation, Social Sciences, or a related field.  Seven (7) years full-time wage-earning experience that may be a combination of the following:  participating in the development, evaluation, and implementation of individual case/treatment plans or assessments; the development and coordinating of services; and placement recommendations and referrals for youth or adults on probation, parole, in a residential facility or other relevant line of work.

Required:

• Possess and maintain a valid state driver’s license.
• Must have or be able to obtain a certificate of course completion for the Criminal Justice Practitioner (CJP) online course provided through the Texas Department of Public Safety (DPS) within six months of employment as a  parole officer with the Texas Juvenile Justice Department (TJJD).

Preferred Qualifications

·         Seven (7) years of work experience in a supervisory or management capacity.

Experience And Education Substitutions:

One year of appropriate experience may substitute for one year of college (30 course hours) on a year for year basis.

Completed course hours of undergraduate study may substitute for up to four years of experience on a basis of 30 course hours for one year of experience. 

Completed course hours of graduate study may substitute for up to two years of experience on a basis of 12 graduate course hours for one year of experience. 

Experience requirements may be satisfied by the prorated part-time equivalent.

Note:  Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.

Pre-employment conditions require acceptable results from mandatory:

• pre-employment drug test;
• finger printing, criminal records check, and TB testing;
• Fitness-for-Duty Assessment which may include both physical and behavior evaluations.

Requirements For Continued Employment:

·         Failure to maintain required licenses/certifications will result in termination of employment.

This position is subject to mandatory pre-employment drug testing and any offer of employment is contingent upon acceptable results from a drug screen conducted for the agency.

Knowledge, Skills, And Abilities

• Knowledge of criminology and penology principles.
• Knowledge of principles, methods, techniques, and practices of parole case management.
• Knowledge of evidence-based practices.
• Knowledge and understanding that trauma-informed care drives youth decision making.
• Knowledge of principles and practices of public administration and management.
• Knowledge of program management processes and techniques.
• Knowledge of personnel management.
• Knowledge of local, state, and federal laws and regulations relating to pardons and paroles.
• Knowledge of agency investigative procedures and techniques.
• Knowledge of TJJD programs, policies, and procedures.
• Knowledge of statistical analysis processes.
• Knowledge of budget processes.
• Knowledge of research techniques.
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
•           Skill in identifying measures or indicators of program and staff performance.
•         Skill in operating a computer and applicable software.
•          Ability to manage parole operations.
•          Ability to interpret and apply rules, regulations, policies, and procedures.
•          Ability to gather, assemble, correlate, review, and analyze facts/data and outcomes
•          Ability to establish goals and objectives
•          Ability to devise solutions to administrative problems
•          Ability to develop, evaluate, and interpret administrative policies and procedures
•          Ability to develop and modify parole casework techniques
•          Ability to prepare reports and recommendations for administrative/executive usage
•          Ability to manage parole operations
•          Ability to organize caseloads, workloads, set priorities, and carry out assigned tasks in a timely manner.
•          Ability to establish interpersonal and effective working relationships with all levels of TJJD staff
•          Ability to monitor and manage budgets
•          Ability to adhere to program, fiscal, personnel, and legal standards and policies
•          Ability to communicate effectively, both orally and in writing
•          Ability to identify and analyze problems and to assist in the development of corrective action plans, for respective assigned office location(s)
•          Ability to exercise initiative, assertiveness, and deal with others tactfully
•          Ability to comprehend and implement program goals, objectives and operations
•          Ability to relate to administrative objectives and missions
•          Ability to physically restrain youth, when necessary, in a manner consistent with instructions received in training
•          Ability to plan, assign, and supervise the work of others
•          Ability to assume the duties and responsibilities of the Reentry System and Parole Operations Manager in his/her absence
•          Ability to maintain a driver license and reliable transportation with valid insurance
•          Ability to work in excess of 40 hours per workweek, be on-call, and travel occasionally

Physical Demands And Working Conditions

The following physical demands and working conditions are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Analyzing

Ability to communicate effectively, orally and in writing

Ability To See

Ability to hear (with or without aid)

Ability to perform tactile discernment

Heavy lifting, 45 lbs. & over

Heavy carrying, 45 lbs. & over

Climbing Ladders

Pushing

Pulling

Repeated Bending

Operate Motor Equipment

Reaching Above Shoulder

Dual Simultaneous Grasping

Finger/Manual Dexterity

Identify Colors

Walking

Depth Perception

Standing

Sitting

Crawling

Twisting

Kneeling

Stooping

Climbing Stairs

Restraining Combative Youth

Veterans

In order to receive veteran’s preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.

 Go to https://texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

 Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor’s Office at Criminal Justice MOS Codes.

Sponsorship

Candidates must be eligible to work in the United States without requiring sponsorship.

Additional Information

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview.  Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

Only candidates selected for an interview will be contacted.

Due to the high volume of applications, we do not accept telephone calls.  If you submitted your application through the CAPPS Career Center (https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en), you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.

Thank you for considering employment with the Texas Juvenile Justice Department.

An Equal Employment Opportunity Employer

The Texas Juvenile Justice Department does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.