Delivery Associate - Support (CAPI Gateway & Signals Gateway)

Datahash.com

Hybrid

Remote

Full Time

This is a remote position.

About The Role

We are looking for a Support Associate to join our team and provide frontline support for our Meta CAPI Gateway and Signals Gateway solutions. This role is ideal for a fresher or someone with up to one year of experience who is eager to learn, grow, and contribute to client success.

You will act as the first point of contact for support queries, resolving customer issues, assisting with technical configurations, and ensuring smooth client experiences. In addition, you will identify opportunities for upselling or deeper engagement that can be routed to the account or delivery team.

Requirements

Education: Bachelor’s degree (preferred) in Computer Science, Information Technology, Marketing, or related field.
Experience: 0 – 1 year (freshers encouraged to apply).

Skills:

Basic understanding of web technologies (domains, DNS, mapping).
Familiarity with digital advertising and analytics concepts (Facebook/Meta Ads, Pixels, CAPI) is a plus.
Strong communication and problem-solving skills.
Ability to explain technical solutions in simple terms to non-technical customers.
Organized, detail-oriented, and customer-first mindset.

Key Responsibilities

Customer Support

Handle incoming support tickets and queries related to CAPI Gateway and Signals Gateway.
Troubleshoot and resolve basic technical issues such as:
Domain verification and domain mapping
Pixel and event setup validation
Billing and subscription-related queries
Escalate complex technical issues to senior team members where required.

Technical Assistance

Assist clients with configuration steps, ensuring correct setup of product integrations.
Work with internal documentation to guide clients through solutions.
Test and validate simple fixes or updates before providing solutions.
Client Success & Opportunity Identification
Proactively look for upsell and cross-sell opportunities during client interactions.
Route identified opportunities to the account management or delivery team.
Ensure customer satisfaction and contribute to retention goals.
Collaboration & Knowledge Building
Work closely with Product, Delivery, and Success teams to improve support workflows.
Maintain up-to-date knowledge of product functionality, updates, and known issues.
Document and share best practices and troubleshooting steps with the team.

Benefits

What We Offer

Exposure to cutting-edge MarTech and AdTech solutions.
Hands-on training in Meta CAPI Gateway and Signals Gateway.
Career growth path into Customer Success, Technical Consulting, or Product Management.
Collaborative, transparent, and growth-driven team culture.