Senior Manager - Program Management, Enablement - Enterprise Ways of Working

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Are you excited about driving large-scale business transformation? Do you thrive at the intersection of strategy and execution? Do you know how this company operates inside and out? We are seeking a Senior Manager of Program Management to help drive the enablement of Enterprise Ways of Working – a new operating model that transforms how we plan, operate, and leverage tooling to deliver customer value.

In this role, you will play a pivotal part in shaping how teams across the company embrace and adopt these new practices. You’ll coach practitioners on best-in-class approaches, lead execution of the roadmap, and partner closely with Business, Product, Design, and Technology leaders to bring the vision to life. This is a high-visibility, high-impact opportunity to be at the forefront of a major enterprise-wide transformation.

Key Responsibilities:

The Senior Manager in this role will be an instrumental thought partner to other teams across Technology Business Enablement as we look to operationalize Enterprise Ways of Working and integrate with key Enterprise processes such as Tech Investment and Governance.

• Drive Enablement Roadmap: Help drive the overall adoption plan for Enterprise Ways of Working, collaborating with leaders across functions to ensure successful execution.
• Build & Leverage Relationships: Create buy-in and drive excitement for change; leveraging your influence and credibility to coach practitioners in applying consistent practices and uplift standards across the enterprise.
• Establish & Reinforce Best Practices: Work directly with initiative stakeholders to design effective forums, maintain high-quality program artifacts, structure persistent teams, and ensure alignment across functions.
• Knowledge Management: Build and maintain a knowledge library to centralize resources, tools, and learnings that accelerate adoption and improve outcomes.
• Continuous Improvement: Facilitate feedback sessions, synthesize themes, and create actionable improvement plans to refine the delivery model.

Qualifications:

• Proven delivery leader with 5+ years of project, program, and/or change management experience leading high-priority, large-scale, cross-functional strategic initiatives.
• Deep expertise in the software product development life cycle and agile delivery methodologies; working knowledge of Lean Portfolio Management a strong plus.
• Experience navigating complex organizational structures and building trusted, cross-functional stakeholder relationships.
• Exceptional organizational, communication, and time management skills; strong presentation skills with a keen attention to detail.
• Ability to adapt quickly to change while maintaining focus on program goals and outcomes.
• Confidence and comfort engaging with senior leadership and executive-level audiences.
• Demonstrated track record of driving measurable results across multiple initiatives in a fast-paced, dynamic environment.

Why This Role Matters?

Enterprise Ways of Working is a cornerstone of how American Express will operate in the future. By reimagining how we plan, invest, and deliver, we’re enabling more transparency, agility, and impact across the company. As Senior Manager, you will be at the heart of this transformation, helping shape the way thousands of colleagues work together to deliver the best outcomes for our customers.

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.