Senior Manager – API Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Sr. Manager API Product Management will support the growing API Strategy across Global Merchant and Network Services. APIs are foundational to how American Express integrates with our partners and this role will play a pivotal role in defining the driving capabilities, governance and customer experience related to our API products. An effective API Product Manager acts as a liaison between technical teams and business stakeholders, ensuring that APIs are aligned with organizational objectives and deliver value to partners. Additionally, they are responsible for overseeing and implementing integration layer capabilities that facilitate secure, scalable, and efficient external integrations.

Key Responsibilities

Product Management of API Integration Capabilities

• Define, prioritize, and manage the roadmap for API integration capabilities (e.g., routing, resiliency, common services, cross-domain integrations).
• Translate business deliverables and partner requirements into technically grounded product requirements.
• Ensure APIs and integration services deliver measurable value aligned to strategic goals.

Collaboration with Technology Teams

• Partner with engineering to guide the build of integration patterns, ensuring adherence to design standards, frameworks, and security protocols.
• Provide clear requirements and acceptance criteria, ensuring delivery timelines meet business commitments.
• Connect business stakeholders to technical design decisions, ensuring clarity on trade-offs, sequencing, and expected outcomes.

Technical & Governance Leadership

• Apply deep knowledge of API design principles (REST, async/event-driven), authentication mechanisms (OAuth2.0, mTLS), versioning, and lifecycle management.
• Define and enforce standards for consistency, interoperability, and scalability across APIs.
• Ensure orchestration services incorporate observability, performance monitoring, and resiliency mechanisms.

Business Alignment & Stakeholder Management

• Work with internal product owners, external-facing teams, and partner managers to align API delivery with customer and partner integration needs.
• Define KPIs and success metrics to measure impact of orchestration capabilities on adoption, performance, and business value.
• Serve as a bridge between technical design and business strategy, ensuring API capabilities are positioned as enablers of growth.

Qualifications/We’re interested in hearing from people who have:

Technical Fluency

• Strong understanding of API frameworks, design standards, and authentication mechanisms.
• Experience with API orchestration/integration patterns, resiliency (canary, blue/green, circuit breakers), and lifecycle/versioning management.
• Familiarity with observability tools, logging, and monitoring for APIs.

Product Management Expertise

• Proven ability to own a product roadmap, manage a backlog, and translate business goals into technical deliverables.
• Experience defining KPIs to measure success of technical capabilities against business outcomes.

Leadership & Collaboration

• Strong ability to align technology teams and business stakeholders around shared objectives.
• Excellent communication skills to explain technical concepts to business leaders and business priorities to engineers.
• Track record of influencing without direct authority in a complex enterprise environment.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions