Trade Officer - Sialkot

       1. Control & Compliance

• Provide services to trade customers as per defined KPIs for smooth processing of their requests through liaison with CTP and all stakeholders in order strict adherence to all internal/external procedures, policies and regulations.
• Follow all controls and procedures and timely submission of error free internal and external reporting  to ensure adherence to the company's risk and compliance policies and avoid lapses.
• To attend queries related to Audit & subsequent compliance both internal & external.

2. Customer Services

• Ensure best possible relationship with all customers for daily transactions & related complaints through adherence to excellent service standards.
• Identify and escalate customer feedback relating to process and system issues

3. Audit

• Ensure all processes are performed as per bank policies to achieve best possible audit ratings in internal, external and SBP audits.

4. Cost Management

• Ensure recovery of all charges as per SOBC from customers to avoid any leakages.
• Follow all controls and procedures by timely reporting to ensure adherence to the risk and compliance policies to avoid State bank’s penalties.
• Ensure no delays/wrong reporting to regulators which could lead to financial loss to the bank.

5. People Management

• Ensures smooth functioning /Timely execution of assigned jobs through effective liaison with CTP /business team.

Minimum Qualifications:

• Bachelors in any discipline.

Minimum Experience:

• Minimum two to three years’ experience in general banking is required specifically in branch operations

Additional Skill Set:

• Knowledge of basic banking principles, practices and procedures, banking operations, and SBP exchange manuals.
• Effective interpersonal and communication skills.