Managing Applications Consultant - SAP SD/OTC - Service Management (SM)

• Location: Hybrid-  SFO, Houston, Dallas, Chicago, Atlanta, New York/New Jersey 
• About the job you are considering:

As a Senior Manager in SAP SD/OTC and Service Management, you will lead complex, cross-functional SAP initiatives that drive customer-centric transformation and operational excellence. You will serve as a strategic advisor and solution architect, overseeing the full lifecycle of SAP implementations and enhancements, with a focus on integrating service management capabilities into the order-to-cash process. This role combines delivery leadership, stakeholder engagement, and innovation in SAP S/4HANA.

Your Role:

• Lead the design, delivery, and governance of SAP SD/OTC and Service Management solutions and deployments.
• Define and implement service-centric business processes including service orders, contracts, warranties, returns, and repairs.
• Oversee solution architecture for SD modules: order management, pricing, billing, credit management, and delivery.
• Integrate SM processes with SD, MM, FI, and CS modules to enable seamless service execution and financial reconciliation.
• Act as a strategic partner to business and IT stakeholders, translating business needs into scalable SAP solutions.
• Drive fit-gap analysis, blueprinting, functional design, testing, and deployment activities.
• Manage offshore teams, third-party vendors, and cross-functional project resources to ensure timely and quality delivery.
• Champion continuous improvement initiatives and leverage ITIL-aligned tools such as ServiceNow for incident, change, and problem management.
• Provide thought leadership on SAP innovations, roadmap planning, and industry best practices.
• Mentor and develop junior consultants and client teams in SAP SD/SM capabilities and delivery excellence.

Your Skills And Experience:

• Bachelor’s degree in Business, IT, or related field; advanced degree or MBA preferred.
• 12-15+ years of SAP experience, including 3+ full lifecycle implementations in SD/OTC and 4+ years in SAP Service Management.
• Proven leadership in managing large-scale SAP programs and cross-functional teams.
• Deep expertise in SAP SD and SM configuration in S/4HANA environments.
• Strong understanding of service order management, repair processing, service contracts, and integration with logistics and finance.
• Excellent communication, stakeholder management, and executive presentation skills.
• Familiarity with ITIL processes and tools such as ServiceNow.
• SAP certifications in SD or S/4HANA are a plus.

Life At Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 

• Flexible work 
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays 
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups 
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.