Enrollment & Student Communications Professional

• Enrollment & Student Communications Professional
• Strategic Enrollment Planning and Outreach

Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Enrollment & Student Communications Professional to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.

At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery—a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

Salary/Pay Range: $50,359 - $64,979 annually, typically starts at $50,500. Compensation will be commensurate upon experience and qualifications.This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Benefits at a Glance

At UCCS, our employees are our most valued asset. We're proud to offer:

• Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
• Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
• Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
• Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
• Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
• Want to know your total compensation? Use our calculator to get the complete picture!

Summary

This position reports to the Chief Strategist for Enrollment and Operations and is responsible for assisting with day-to-day executing operations and the aligned communication plan for stakeholders in the Division of Enrollment Management and Student Affairs (EMSA). The goal is to support and enhance the complete lifecycle of students’ journeys at the university by implementing and executing communication plans and initiatives. The role involves developing communication copy for review in collaboration with the marketing department and EMSA stakeholders, documenting communication workflows, filling information gaps, and sending coordinated communication that aligns with the unit’s mission to enhance enrollment, retention, and persistence. It also includes tracking and reporting on the effectiveness of outreach for assigned initiatives through structured reporting practices and coordinating and implementing communication workflows using industry best practices. The position leverages innovative technology and channels such as CRM systems and social media to ensure effective student engagement and support throughout their academic careers. The role requires collaborating and supporting division stakeholders to help implement predefined usage strategies for initiatives like the Nearpeer program, text outreach campaigns, and ad hoc emailing, as well as participating in in-person outreach efforts, such as tabling at events. A successful candidate will collect data according to the unit’s protocols to help determine campaign success, adherence to communication frequency standards, and compliance with communication regulations.

Essential Functions

The duties and responsibilities of the position include, but are not limited to:

Coordination and Operations for Communication Strategy Implementation:

• Support and collaborate with stakeholders to organize and support EMSA communication outreach efforts.
• Foster a collaborative and inclusive work environment that supports professional growth,innovation, and excellence.
• Execution of enrollment, retention, and persistence outreach and communication efforts, as directed, for EMSA, ensuring strategic alignment with the broader UCCS Communications mission and goals.
• Support the achievement of key communication goals focusing on student journey stages and outcomes, such as improved enrollment, retention, persistence rates, and student engagement as directed.
• Monitor communication channels, including websites, email, social media, CRM, apps, and texting platforms as assigned.
• Support the implementation of a communication matrix integrating timing, audience, channels, and support teams.
• Ensure communications in the University’s CRM are functioning and updated regularly for assigned workflows.
• Engage in feedback opportunities to assess and regularly review the effectiveness of communication and adjust as needed.
• Supervise student employees.
• Update and assist with the management of the Strategic Enrollment Planning and Outreach website as directed.
• Understands and adheres to FERPA, HIPAA, CAN-SPAM, and accessibility federal and state legislation.
• Support the chief strategist as needed. 

Student Outreach And Engagement:

• Collaborate with the Nearpeer coordinator; to help implement campaigns for greater usage and adjust outreach and communication as necessary to foster peer connections, optimize student engagement, and enhance the student experience.
• Deploy and track text outreach campaigns for EMSA, providing opportunities for students to engage in two-way, relational texting with student support and student leaders.
• Analyze campaign performance and adjust outreach strategies to best engage with students.

Stakeholder Collaboration:

• Build and maintain effective relationships with internal and external stakeholders, including colleagues within EMSA, University Marketing, and University Information Services.
• Assist in the identification for needs assessments and focus groups to understand the communication and outreach needs of students and report findings.
• Assist departments within EMSA to determine if communication efforts are targeted and relevant.
• Provide updates to stakeholders on departmental initiatives, achievements, and changes as requested.
• Represent the department as directed in various committees, university events, and task forces.

Tentative Search Timeline

• Priority will be given to applications submitted by: October 20, 2025
• Potential interview dates: October 27 - October 31, 2025
• Potential start date: November 15, 2025.

All employees of the University of Colorado Colorado Springs (UCCS) are required to complete training on policies and procedures administered by the Office of Institutional Equity (OIE), under the supervision of the Associate Vice Chancellor of Institutional Equity/Title IX Coordinator. Required training includes: understanding and reporting conduct prohibited by the sexual misconduct, protected class nondiscrimination, and conflicts of interest in cases of amorous relationships policies, related retaliation, and compliance with accommodations regarding disability, pregnancy or related conditions, and religion. All employees are also designated as “responsible employees” and are required to report conduct prohibited under these policies, and student disclosures of pregnancy or related conditions directly to the OIE and to provide OIE’s contact information to any student disclosing pregnancy or related conditions. More information is available at: Policies and Resolution Procedures | Office of Institutional Equity (uccs.edu). 
 

Note: This job description outlines this role's general responsibilities, qualifications, and physical requirements at UCCS. It is not an exhaustive list of all required duties, responsibilities, and qualifications. The university reserves the right to modify, add, or remove duties and responsibilities as needed to meet the university's needs.

• Must possess a bachelor’s degree in a related field at the time of hire.(Substitution: Year-for-year experience in communications, marketing, public relations, or higher education administration will be considered as a substitution for the degree.)
• To qualify, applicants need experience in communication strategies across various digital platforms, including websites, social media, email, and text.
• To qualify, applicants must have experience in managing multiple projects.
• To qualify, applicants must have experience in collecting and reporting on data and feedback to help determine the effectiveness of communication activities.
• Applicants must have experience with adherence to professional regulations and standards related to communication, including accessibility.
• Required proficiency in professional editing and proofreading, including knowledge of grammar, syntax, and style guides.
• Experience with website management (Drupal is preferred).
• Preferred applicants have proven experience using communication technologies and platforms, including CRM systems (Slate is preferred).
• Experience with report writing and database queries (Slate, Peoplesoft, Salesforce, Cognos) is preferred.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.