Group Customer Marketing Associate

Verisure is seeking a talented, innovative, and passionate Strategy Consulting profile. This role will work closely with our Customer Marketing leaders. We offer customized global career paths to have a real impact on our business and society. Join a team of Former Top Tier consultants!

Our customers and cutting-edge innovation are the core of Verisure’s operations – we believe that technology can help our organization remain agile, mobile, and analytic-driven.

The company’s success depends on its people and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.

About The Role

The Customer Marketing Associate will be responsible for:

• Understanding alarm-usage drivers and their impact on business KPIs (e.g., churn, upsell, etc.).
• Identifying initiatives to bridge the gap between expected and real alarm usage.
• Analysing portfolio pricing performance with focus on retention policies.
• Identifying key opportunities in products and services that we need to invest in to continue innovating based on customer behaviour (e.g., attrition profile, system usage, etc.).
• Aligning stakeholders (e.g., local Customer Marketing teams) on a shared roadmap with prioritized initiatives.

This role will require a deep understanding of:

• Our business model.
• Our value proposition (e.g., Products & Services) and operating model (e.g., Security Procedures).
• Our customers’ needs and demands.

You Will Get To:

• Work hand in hand with our countries to design and implement alarm-usage strategies aligned to their local realities.
• Collaborate with the retention team to ensure the achievement of shared objectives.
• Work together with Product Development team to ensure that our value proposition and innovation are aligned with our portfolio needs.
• Ensure accomplishment of the established goals to increase alarm usage.
• Establish and maintain good communication with our local Customer Marketing teams.

Candidate Profile

Experiences And Qualifications

We are looking for individuals with:

• 2-3 years of experience in leading consulting firms or start-up environments.
• Bachelor’s degree in business management, finance, economics, or other analytical field.
• Multi-national and multi-cultural environment experience.

The role will be a great fit for someone who has:

• Strong analytical skills to drive insights through metrics presenting conclusions effectively, and demonstrated ability to exercise sound judgment, backing up proposals with good data.
• Reliability – ability to produce work of very high quality on a timely manner, ability to prioritize and handle multiple tasks within tight deadlines.
• Excellent written and oral presentation and communication skills.
• Ability to understand and apply highly relevant commercial judgment to business decisions.
• Effective time project management skills.
• Agility – able to mange uncertainty and adapt to change with pragmatism. Knows how to get things done in ambiguous, executive settings.
• Solution-oriented mindset.
• Ability and willingness to work effectively at both the strategic and operational levels.
• A match to our culture – high energy and flex, fantastic at communication and huge amounts of drive. Collaborative working is key!

Location

The position will be based in Madrid (Spain) with Pan European travel expected.

Strong Fit With Our Company Dna

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small: it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

The Company

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect more than 5 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers’ peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest double-digit growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status. Diversity, Equity, Inclusion & Belonging values are embedded in our company’s DNA. And we continue to prioritise our DEIB efforts every day to create a more inclusive organisation, enable diverse representation of our community, and ensure equity and meritocracy every step of the way.