Healthcare Practice Secretary (ZR_28391_JOB)

This is a remote position.

Schedule:

• 35+ hours per week, fixed schedule arrangement with GMT time zone coverage
• Monday to Friday 8:30am to 5pm
• Client Time zone: GMT (United Kingdom)

Responsibilities:

• Respond quickly and professionally to patient emails through the practice CRM system
• Manage web chat inquiries and provide timely patient support
• Follow up with patients who have completed self-test quizzes on the practice website
• Support the current secretary during medical leave and transition periods
• Book surgical appointments when patients confirm their preferred dates
• Handle repeat prescription requests and coordinate with the clinical team
• Conduct video consultations and warmup calls with prospective patients
• Manage patient communications and queries that require clinical knowledge follow-up
• Coordinate with the telephone team on complex patient inquiries
• Maintain professional patient relationships through various communication channels

• Previous experience working in healthcare clinics (ophthalmology experience highly preferred)
• Excellent written and verbal English communication skills with perfect spelling and grammar
• Strong presentation skills and confidence conducting video calls via Zoom
• Mature, sophisticated communication style with ability to manage difficult patient situations
• Hospitality-focused approach to patient care and customer service
• Experience with CRM systems and online booking platforms
• Professional home office setup with quiet, distraction-free environment
• Strong IT skills and comfort with healthcare technology platforms
• Ability to reassure and educate patients with empathy and professionalism

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring