Crew Travel Associate - (ZR_28399_JOB)

This is a remote position.

• Monday’s to Friday’s from 8:00am – 5:00 pm MST with 1hr unpaid break

Responsibilities and Skills for this Role:

• Unparalleled customer service – someone who truly goes above and beyond to retain a client for life
• Excellent verbal, written and presentation skills – a champion at conveying the value of Elite’s service offering and suite of products, and yourself!
• Understanding and anticipating client needs with regards to travel requirements & preferences
• Working with clients who are on a travel rotation which requires flight & hotel bookings frequently
• Assisting with Travel emergencies as they occur
• Immediate and proactive response to client inquiries via phone, e-mail, text or chat when required with itineraries confirmed and sent out same day as requested.
• Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business
• The accuracy and timely presentation of client travel documentation. 
• Be an active, contributing team member.  At Elite, our culture is a big deal!
• Share information with fellow Crew Travel Associates to ensure a united, consistent and professional approach to client account management
• Contribute to the development and maintenance of office systems and processes associated with accounts
• Ensure all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file
• Build long-term relationships with clients through service and meaningful connections
• Phone etiquette and face-to-face interactions with clients in-person or via virtual chat
• Handling, documenting and resolving customer concerns, complaints, and questions by phone and email
• Providing accurate travel advice while efficiently managing requests for services and coordinating travel
• Perform outbound calls to hotel suppliers to ensure bookings and billing have been received
• Responding professionally, appropriately, and in a timely manner
• Continually maintain working knowledge of all company products, services, and promotions
• Additional projects/ assignments as required

Must-Haves:

• Full fluency in English (verbal and written)
• MUST HAVE A WINDOWS OS COMPUTER​
• Skillset in Sabre GDS is preferred
• 5+ years in Corporate or Crew Travel (and/or airline experience)
• Exceptional customer service focus including the ability to problem solve while balancing the needs of both the customer and the company.
• Extraordinary time management skills, self-motivated and comfortable handling multiple projects simultaneously
• A proven track record for punctuality and reliability
• You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our clientele
• Maintain professional appearance and demeanor
• Ability to meet employment eligibility requirements in Canada 
• Exceptional attention to detail and proven organizational ability
• Agrees to background checks to confirm that you are bondable

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring
• Steady freelance job