Residential & Specialty Personal Lines Manager, A&NZ

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Your Role

The Residential & SPL Manager, A&NZ role is responsible for the profitable growth and bottom-line P&L accountability for the Residential & SPL Line of Business for Australia.  Responsibilities include existing account management, portfolio management and oversight, end-to-end product development (in conjunction with regional management) and the execution of profitable growth strategies for the Residential & SPL Line of Business.

Your Responsibilities:

• Monitor the performance (top and bottom line) of the Residential & SPL Product in Australia. 
• Manage a small team, consisting of Underwriters and Portfolio Managers, to track bottom line performance, review rates and product and make recommendations, monitor risk aggregation and underwriting guidelines. 
• Proactively engage with Regional Management, local Distribution Channel Heads, Claims, Operations and IT to achieve both strategic and tactical production goals for Residential & SPL.
• Full responsibility for working with regional management and local and Regional Underwriting to develop and adequately price products to generate expected top line revenue and bottom-line returns. 
• Full responsibility for working with actuarial to adequately price residential products to generate expected returns. Develops basic pricing proposals and understands basic actuarial concepts to price and evaluate performance.
• Liaise with the claims department to impact underwriting results by collaborating on claim process improvement and addressing loss trends. 
• Ensures the effective utilization of analytical tools and resources to maximise profitable growth opportunities and achievement of the line’s profitability and risk objectives. This includes managing underwriting risk and proactively managing all components of the Residential & SPL P&L.
• Oversee case underwriting for risks above local level and ensures that referrals up the underwriting chain are complete and of good quality. 
• Minimum 5 years’ experience in Product (Residential Australia), managing and developing Consumer Insurance product in the Australian market.
• Proven track record of Consumer Insurance Relationship Management for Consumer Insurance products, including implementation of new business projects/partnerships and ongoing maximisation.
• Proven track record of team management, including management or influence across multi-disciplinary teams.
• Excellent communication skills both written and verbal.
• Strong team player who enjoys working in a dynamic, fast-paced environment.

Desired:

• Relevant Tertiary education will be an advantage but not essential.

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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