LR_Superintendent - Hospitality (380773)

Duties and Responsibilities / KPI’s 

Supervision & Coordination

• Supervise the day-to-day operations of AML Guest Houses.
• Ensure the safety and security of all guests

. • Enforce guest house rules and regulations

. • Manage guest house staff, including hiring, training, and performance reviews.

• Resolve conflicts and address concerns raised by guests.
• Oversee maintenance and cleanliness of the guest house premises.
• Maintain accurate records and documentation related to guest house activities.
• Coordinate with relevant parties for guest house supplies and services.
• Handle emergencies and crises effectively

Qualifications / Experience / Technical Knowledge

Minimum Qualifications:

• Bachelor’s degree in business administration, Hospitality Management, or a related field.
• Prior experience in a guest house or hotel management is preferred.
• Strong leadership and interpersonal skills.
• Excellent organisational and administrative abilities.
• Ability to handle stressful situations and resolve conflicts amicably.
• Good written and verbal communication skills.
• Sound judgment and decision-making capabilities.
• Basic knowledge of health and safety regulations.
• Knowledge of computers (Word, Excel, PowerPoint, Outlook).
• Basic understanding of health and safety regulations

Core Competencies / Skills

• Leadership

• Conflict Resolution

• Staff Management

• Administrative Skills

• Interpersonal Communication

• Organization

• Crisis Management

• Safety Management

• Customer Service

• Strong leadership and team management skills.
• Excellent attention to detail and organisational abilities.
• Good communication and interpersonal skills.
• Ability to work independently and under pressure.
• Flexibility to work shifts, weekends, and holidays as required.
• Must be someone with integrity.

Personal Qualities / Behavioural Traits 

• Able to motivate and guide a team to meet standards and deadlines.
• Respects confidentiality and company policies.
• Quickly address issues such as staff shortages, equipment failure, or complaints.
• Finds practical solutions to maintain service quality.
• Maintains high standards of uniqueness and order.
• Notices and addresses areas that need extra care or improvement.
• Leads by example through professionalism and work ethic.
• Take ownership of assigned areas and team performance.
• Ensures tasks are completed thoroughly and in time.

Working Conditions

• Physically demanding role requiring standing, walking, and staying long hours at work when required.
• May involve working in rough terrains (mine)

Health And Safety

• Ensure compliance with all relevant health and safety regulations, standards, and procedures.
• Participate in health, safety, and environment training programs to understand potential hazards, safety procedures, and emergency protocols.
• Report any health, safety, and environmental concerns, incidents, or near misses promptly to the designated supervisor or safety officer.
• Assist in identifying workplace hazards and participate in risk assessments to minimise risks to personal health and safety.
• Wear appropriate PPE as required for specific tasks or environments and ensure that it is maintained and used correctly.
• Be familiar with emergency response procedures, including evacuation routes, assembly points, and first aid protocols.
• Follow established safe work practices and procedures to prevent accidents, injuries, or illnesses.
• Operate machinery, tools, and equipment safely, following the manufacturer's instructions and the AML safety guidelines.
• Maintain a clean and orderly workspace to reduce hazards and prevent accidents.
• Promote a culture of health and safety awareness among coworkers by encouraging safe behaviours and reporting unsafe conditions.
• Participate in health and safety committees or meetings as required, providing input and suggestions for improving workplace safety.
• Keep accurate records of safety inspections, incidents, and training activities as required by company policy and regulations.

Environment

• Oversee and monitor the environmental performance of your department's functions, ensuring high levels of awareness and compliance with company environmental policies and relevant environmental laws.
• Regularly review environmental performance metrics and indicators to track progress, identify trends, and address areas for improvement.
• Ensure all environmental incidents are reported promptly and investigated thoroughly in line with company policies and legal requirements.
• Uphold a culture of environmental responsibility and compliance within the organisation by setting clear expectations for incident reporting and response at all levels.
• Collaborate with the Environment team to identify opportunities for environmental improvement and develop strategic programs to enhance sustainability practices

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief. 
Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.