Travel Info Counselor I or II - Wichita Falls

TxDOT's Travel Information division is looking for a Travel Information Counselor I or II for our Wichita Falls Travel Information Center.  We have a diverse workforce of over 12,000 employees statewide. If you want to build an exciting career, let’s talk!

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Travel Counselor I

Performs routine travel coordination and information services in a travel information center. Work involves extensive
contact with the public, providing state-wide travel and navigation information to travelers, and performing operational activities within a travel information center. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Travel Information Centers are open 360 days per year; this position requires non-standard work hours, including weekends and holidays.

Travel Counselor Ii

Performs complex (journey-level) travel coordination and information services in a travel information center. Work involves extensive contact with the public, providing state-wide travel and navigation information to travelers, and performing operational activities within a travel information center. May train others. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Travel Information Centers are open 360 days per year; this position requires non-standard work hours, including weekends and holidays.

Essential Duties:

Travel Counselor I

•    May assist in making presentations to community and touring groups; and at various events, speaking engagements, and community schools to stimulate interest in travel information center services and to promote Texas travel.
•    May assist in emergency situations including visitor injuries, unusual travel information center events, and providing 24- hour relief efforts during natural disasters.
•    Assists in conducting Travel information center building and ground inspections, reports issues to the supervisor.
•    Employs safety and security measures in the travel information centers and activities.
•    Provides state-wide travel coordination and information services by advising travelers of events and attractions in local communities and across the state.
•    Maintains records, compiles statistical data, and prepares reports on travel information center activities, such as the number of visitors.
•    Performs other job responsibilities as assigned.

Travel Counselor Ii

•    May train other employees.
•    Assist in making presentations to community and touring groups, at various events, speaking engagements, and community schools to stimulate interest in travel information center services and to promote Texas travel.
•    Assists in emergency situations including visitor injuries, unusual travel information center events, and providing 24-hour relief efforts during natural disasters.
•    Assists in coordinating projects, and promotional activities and events with other state agencies and private entities.
•    Assists in travel information center operational activities such as preparing expense accounts, reviewing billing statements, and monitoring and managing travel information center inventory.
•    Conducts travel information center building and grounds inspections, reports issues to the supervisor.
•    Maintains records, compiles statistical data, and prepares reports on travel information center activities, such as the number of visitors.
•    Employs safety and security measures in the travel information centers and activities 
•    Provides state-wide travel coordination and information services by advising travelers of events and attractions in local communities and across the state.
•    Performs other job responsibilities as assigned.

Minimum Qualifications:

Travel Counselor I

Education: High School Grad or Equivalent in general high school studies.  College education and/or relevant technical training may be substituted for experience on a year per year basis Substitutions for Minimum Qualifications

Experience: 1 year customer service, event coordination, travel consulting, tourism work, or related experience (Experience can be satisfied by full time or prorated part time equivalent)

Travel Info Counselor II

Education: High School Grad or Equivalent in general high school studies.  College education and/or relevant technical training may be substituted for experience on a year per year basis Substitutions for Minimum Qualifications

Experience: 3 years customer service, event coordination, travel consulting, tourism work, or related experience (Experience can be satisfied by full time or prorated part time equivalent)

Licenses And Certifications:

• Valid driver’s license. This position requires driving a state vehicle.
• Must successfully complete all phases and evaluations of the departmental Travel Counselor training program and be designated a Texas Certified Professional Travel Counselor within two (2) years of hire or becoming a Travel Counselor II.

Preferred Qualifications:    Competencies:

Travel Counselor I

Some Knowledge Of

•    Office practices and administrative procedures
•    Travel and tourism information services
•    Texas geography, history and cultures
•    Texas attractions, travel and tourism

Some Skill In

•    Accurately assessing potential emergency situations
•    Preparing and maintaining confidential and sensitive records, files and reports
•    Using computers and applicable programs, applications and systems
•    Conducting inventory activities
•    Maintaining a safe working environment

Ability To

•    Safely address emergency situations
•    Communicate effectively
•    Read and interpret maps
•    Stand for long periods of time
•    Prepare reports

Travel Counselor Ii

Considerable Knowledge Of

•    Office practices and administrative procedures
•    Statistical compilation practices and techniques
•    Travel and tourism information services
•    Texas geography, history and cultures
•    Texas attractions, travel and tourism
•    Inventory/stock control procedures

Proficient Skill In

•    Accurately assessing potential emergency situations
•    Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved
•    Maintaining effective working relationships with others
•    Dealing courteously and effectively with the public
•    Coordinating and scheduling activities/resources
•    Preparing and maintaining confidential and sensitive records, files and reports
•    Developing and giving presentations
•    Using computers and applicable programs, applications and systems
•    Conducting inventory activities
•    Maintaining a safe working environment

Ability To

•    Safely address emergency situations
•    Communicate effectively
•    Read and interpret maps
•    Stand for long periods of time
•    Prepare reports

Physical Requirements And Working Conditions:

• •    Subject to environmental conditions; protection from weather but not temperature changes
• •    Subject to noise
• •    Subject to vibration
• •    Sedentary work: Lift up to 10 lbs. at a time and occasionally carry files/small tools
• •    Light work: Lift up to 20 lbs. at a time and frequently lift or carry objects up to 10 lbs
• •    Standing-prolonged periods of time
• •    Lifting-raising objects from lower to higher position/horizontally to a different position
• •    Fingering-picking, pinching, typing; working primarily with fingers rather than whole hand
• •    Grasping-applying pressure to an object with fingers and palm
• •    Talking expressing or exchanging ideas by spoken words
• •    Hearing-perceive sound at normal speaking levels; receive information by oral communication
• •    Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading
• •    Visual Acuity-determine work quality/make general observations of facilities/structures  
• Conditions of Employment:
• Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)
• This job has been identified as physically demanding and will require a pre-employment physical. 
• Must pass a drug test prior to employment for safety impact positions. This is a Safety Impact position and will be subject to random drug testing.
• Please note that the Department of Transportation's Drug and Alcohol Testing Regulation – 49 CFR Part 40, at 40.151(e) – does not authorize “medical marijuana” under a state law to be a valid medical explanation for a positive drug test result for an employee in this position.
• Please note that the Department of Transportation's Drug and Alcohol Testing Regulation – 49 CFR Part 40, at 40.151(e) – does not authorize “medical marijuana” under a state law to be a valid medical explanation for a positive drug test result for an employee in this position.

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category. 

To view the MOS codes please click on link below and click on the appropriate occupational category.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
 

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information