Communications Manager, Content and Channels (12-month)

General Information

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Name Communications Manager, Content and Channels (12-month) Site / Location Melbourne Support Centre Ref # 12376685 Entity Australia Post Opening Date 10-Oct-2025 Suburb Richmond Work Type Fixed Term Full Time Length of Assignment 12 months

Description & Requirements

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Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

Help us deliver like never before 
We're hiring a Communications Manager (Content & Channels) to deliver internal communications through compelling communications plans and innovative digital content that drives engagement and impact across our platforms.  

We’re looking for a skilled storyteller to create high-quality, engaging digital content across multiple platforms. You’ll work closely with stakeholders to deliver content that supports strategic goals and builds strong relationships across the business.

• This is a unique opportunity to shape how Australia Post communicates with its team members.
• This is a 12-month fixed term opportunity.

What you’ll deliver with us 

• Help develop and deliver on the Communications strategy and devise strategic initiatives and campaigns that will continue to increase engagement and impact with our team members.
• Contribute to the development of the internal content strategy and take a proactive approach to its implementation including the production of high quality written and digital content, leveraging multiple channels to support strategic objectives.
• Proactively identify and leverage story opportunities to develop engaging content using a range of formats to effectively communicate and engage with team members.  
• Contribute to the maintenance of a content calendar and effectively manage the end-to-end development of content including planning, production, and distribution, to ensure timely and consistent delivery of strategic and engaging content across channels.
• Support enterprise projects and initiatives through effective delivery of communication plans and campaigns and evaluate activity to optimise future plans using data-driven decision-making
• Encourage the effective use ofMicrosoft tools such as Viva Engage, Microsoft Teams, Co-pilot, and other initiatives by developing, advising, and delivering communications that enhance leader, team member and stakeholder engagement

About You 
You’re a seasoned communications, marketing or content professional, ideally with experience in a large, complex and regulated organisation with a geographically dispersed workforce. You have a proven track record in developing, executing and evaluating impactful campaigns and content strategies. Your understanding of reputational risk and current affairs, combined with a natural curiosity about the socio-political landscape, enables you to craft communications that resonate. You’re confident in advising and influencing stakeholders at all levels, balancing competing priorities and building strong relationships with internal teams and external partners to deliver high-quality, strategic content.

You’Ll Also Bring

• Understanding of, and ability to implement best practice communication approaches and techniques 
• Understanding of eCommerce, postal, logistics, digital and service industries desired, but not essential
• Highly organised and efficient with sound project management and change communications skills to ensure large scale programs are planned, run and evaluated efficiently and consistently 
• Ability to use analytics data to help inform future digital campaigns
• Exceptional interpersonal, verbal and written communication skills and sound presentation capabilities 
• How we’ll deliver for you  
• At Australia Post, we believe in investing in our people and fostering a supportive and inclusive work environment. Here’s how we’ll deliver for you: 
• Career Development: We offer opportunities for professional growth and development, helping you to build a rewarding career. 
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements to support your personal and professional needs. 
• Employee Wellbeing: We prioritize the wellbeing of our employees, providing resources and support to ensure a healthy and safe work environment. 
• We’re delivering together 
• At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.

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