Implementation Analyst II

Job Title: Implementation Analyst II

Location: Remote

Contract: Permanent FTE

About Us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. 

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. 

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology. 

Responsibilities:

• Work closely with internal and customer project teams to deliver successful implementations of FeneTech products 
• Provide support and guidance to our customers to help them quickly get value out of our product and solution offerings 
• Test configuration and solutions to ensure they satisfy customer requirements 
• Manage and update task assignment to meet company and customer commitments 
• Creates and updates client facing documentation including, but not limited to, meeting minutes and trip reports 
• Support knowledge transfer to other team members or FeneTech groups 
• Commitment to building long and lasting client relationships 
• Develops an overall understanding of the industries FeneTech serves 
• Travel is required  

Requirements:

• Engineer: Completed Bachelor of Science in Engineering, Engineering Technology or equivalent 
• Analyst: Technical education/knowledge in Fenestration manufacturing processes/ERP implementation experience 
• 2-3+ years of experience with software implementation
• Service oriented with the motivation to meet tight deadlines 
• Adept at overseeing multiple tasks and projects 
• Ability to perform individually while working as part of a global team 
• Solves problems independently and takes ownership of assigned project tasks 
• Skill to absorb technical information and communicate this to varied audiences 
• Excellent communication and problem-solving skills 
• Works independently and effectively at client sites 
• Detail Oriented 
• A strong knowledge of software systems 
• Experience with SQL is preferred 

Working For Us:

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect. 

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth. 

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together. 

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us. 

In accordance with applicable pay transparency laws, we are committed to providing clear and equitable compensation information. For this remote position, the expected salary range is $55,000 - $89,000 USD, depending on location, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, or equity, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, New York, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws.