Technical Delivery Analyst - Observability

Technical Delivery Analyst – Observability (Enterprise Technology)

United States - Remote Work  (5-10% travel)  

Monday-Friday, 8:00am-5:00pm EST

CSC is seeking a Technical Delivery Analyst – Observability to support the delivery and evolution of the ET Observability Product/Service. This role is responsible for coordinating delivery activities, gathering and analyzing stakeholder use cases, and ensuring observability standards are reflected in product development. The ideal candidate will have a strong understanding of observability principles and delivery processes, and will work closely with product managers, engineers, and cross-functional teams to enable successful outcomes. 

Key Responsibilities:

• Support delivery coordination for observability initiatives across ET Products and Services. 
• Collect and document use cases from stakeholders to inform and prioritize the observability product roadmap. 
• Analyze business and technical requirements related to observability, ensuring they are translated into actionable work items. 
• Track delivery progress, manage updates in Agile, Waterfall, Hybrid work management tools (e.g., Service Now, Version One), and support reporting and transparency efforts. 
• Facilitate stakeholder engagement, ensuring feedback is captured and aligned with delivery goals. 
• Ensure observability best practices are considered in planning and execution, including metrics, logs, traces, and alerting standards. 
• Collaborate with platform, engineering, SRE, and product teams to align observability capabilities with platform and service-level objectives. 
• Assist in bridging delivery models, helping Agile customer teams interface effectively with ET’s hybrid or traditional processes. 

Qualifications:

• (5-7yrs) - Experience in roles such as Delivery Analyst, Business Analyst, Project Coordinator, or Scrum Analyst. 
• (2-3yrs) - Familiarity with observability concepts: metrics, logs, traces, dashboards, and alerting. 
• Exposure to observability tools such as Elastic, MS Insights, OpenTelemetry ServiceNow, Datadog, or Splunk. 
• Understanding of Agile, Waterfall, or hybrid delivery environments. 
• Strong analytical, documentation, and communication skills. 
• Ability to work cross-functionally and manage multiple priorities. 

Preferred Skills:

• Experience supporting delivery in technical or platform teams. 
• Proficiency with tools such as ServiceNow, VersionOne, Jira, and MS Project. 
• Familiarity with observability standards or frameworks (e.g., OpenTelemetry, SLI/SLO/SLA definitions).  
• Experience working with data visualization tools (e.g., Grafana, Kibana, Power BI) to interpret observability data. 
• Ability to create and maintain documentation and dashboards that support delivery transparency and stakeholder engagement. 
• Understanding of incident management workflows and how observability supports root cause analysis and resolution.  
• Exposure to DevOps practices and how observability integrates with CI/CD pipelines and platform reliability. 
• Certifications such as Scrum Master PMP, Agile BA are a plus. 

#Li-Cs1

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.