Licensed Practical Nurse - Emergency Department

Job Overview:

• Oversees the daily operations of the physician’s office, this role encompasses a diverse 
• range of supervisory, clinical, and clerical duties. Key responsibilities include managing staff, 
• performance improvement, customer service, accounts payable, electronic billing, as well as 
• undertaking additional projects as assigned or identified.

Job Requirements:
Education:
• Required:
o High school diploma or equivalent.
• Strongly Preferred:
o N/A
Licenses/Certification:
• Required:
o Basic Life Support (BLS).
• Strongly Preferred:
o Current Certified Medical Assistant (CMA), Certified Clinical Medical Assistant 
(CCMA), Registered Medical Assistant (RMA) by the American Association of 
Medical Assistants (AAMA), American Medical Technologists (AMT), National 
Healthcareer Association (NHA), National Association of Health Professionals 
(NAHP), American Allied Health (AAH), or equivalent.
Experience:
• Required:
o 3 years of supervisory or Lead experience in the physician's office or hospital 
setting.
o 1 year of experience utilizing Electronic Medical Records (EMR).
o 1 year of surgery scheduling experience.
• Strongly Preferred:
o 5 years of supervisory or Lead experience in the physician's office or hospital 
setting.
o 1 year of experience utilizing AthenaHealth EMR software.
Job Responsibilities:

Essential Functions:
• Collaborates closely with physicians to uphold a professional office environment while 
fostering positive relationships with both staff and patients.
• Collaborates with the Director of Physician Services and Physician Practice Administrator to 
develop and adhere to annual budgets and productivity goals.
• Maintains and completes the electronic billing process for the physician's office.
• Communicates with third party payors to verify insurance coverage as required.
• Manages petty cash along with various accounting and banking responsibilities.
• Posts cash payments through the electronic billing system.
• Stays updated on Medicare and Medicaid, Insurance, Health Maintenance Organizations 
(HMOs), Preferred Provider Organizations (PPOs), federal agency regulations, and 
Occupational Safety and Health Administration (OSHA) standards.
• Actively participates in the interview process for vacant office staff positions.
• Provides staffing and coverage assistance for other offices when possible.
• Maintains and prepares weekly work schedules to ensure adequate staffing levels.
• Proactively addresses potential issues with patients and staff to ensure smooth operations.
• Oversees the daily operations of the physician's office.
• Supervises office personnel and serves as a Customer Service role model.
• Opens and distributes mail.
• Oversees the ordering of supplies.
• Maintains Physician & staff calendars.
• Assists with telephone inquiries regarding general office questions, insurance issues, and/or 
other concerns.
• Communicates with sales and service representatives from various companies.
• Maintains and updates office policies and procedures in collaboration with the Director of 
Physician Services and Physician Practice Administrator.
• Updates and maintains all office equipment, electronic billing systems, and computer software.
• Stays current with company Policy and Procedures and is responsible for updating other 
employees.
Knowledge/Skills/Abilities/Expectations:
• Proficient in Microsoft Office.
• Excellent verbal and written communication skills with great attention to detail.
• Medical terminology.
• Ability to collaborate effectively with a diverse range of team members and both internal and 
external customers.
• Proficient in physician practice billing, with a solid understanding of coding, insurance 
programs, and the pharmacy and insurance pre-authorization process.
• Knowledge of basic banking and accounting.
• Demonstrated ability to multitask, strong organizational skills, and a proactive self-starter 
mentality.
• Knowledge and current skills to operate the following office machines: telephone, computer, 
electronic billing, calculator, copy machine, fax machine, patient charts, medical and nursing 
equipment, and electronic medical record (EMR).
• Approximate percentage of time required to travel: 5%
• Must read, write and speak fluent English.
• Must have good and regular attendance.
• Performs other related duties as assigned.

Working Conditions:
Bending - Frequently
Climbing - Rarely
Concentrating - Frequently
Continuous Learning - Frequently
Hearing: Conversation - Frequently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting <10 Lbs. - Frequently
Lifting 50+ Lbs. - Frequently
Lifting <50 Lbs. - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Reading - Consistently
Sitting - Occasionally
Standing - Frequently
Stooping - Occasionally
Talking - Frequently
Thinking/Reasoning - Frequently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community