Product Manager, Digital Onboarding-Payments-Vice President

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business. 

As a Product Manager, Digital Onboarding in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Merchant Services at JPMorgan Chase empowers businesses to accept payments and manage transactions efficiently. Our Digital Onboarding initiative is central to our mission of simplifying and accelerating client activation, reducing manual processes, and enhancing satisfaction. Join us to help build scalable, secure, and client-centric onboarding journeys that set industry standards.

Job Responsibilities

• Develops a product strategy and product vision for Digital Onboarding that delivers value to customers
• Map and optimize end-to-end client onboarding journeys
• Collaborate with UX/UI, technology, and business partners to design intuitive solutions
• Translate business objectives into clear, actionable product requirements
• Lead cross-functional teams through product discovery, development, and launch
• Engage stakeholders to gather insights and align priorities
• Present product strategy, progress, and outcomes to senior leadership
• Establish and track OKRs and KPIs around revenue opportunities, time-to-go-live and client satisfaction to measure onboarding success
• Drive continuous improvement through experimentation and iteration
• Ensure compliance, security, and scalability in all onboarding solutions

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant payments domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Lead complex, multi-phase digital transformation initiatives
• Analyze data to inform decisions and measure outcomes
• Communicate effectively with stakeholders at all levels
• Manage competing priorities in a fast-paced environment
• Solve problems creatively and proactively
• Collaborate across functions to achieve shared goals

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Exhibit understanding of payments and client onboarding processes
• Lead go-to-market and change management initiatives
• Drive adoption of new technologies and processes
• Deliver positive client feedback and satisfaction improvements

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans