Securities Services - Customer Success Manager - Vice President

Transform the customer journey by turning product insights into meaningful relationships. As a Customer Success Manager in Client Services, you will be a core contributor, developing and maintaining strong customer connections, understanding their unique needs, and ensuring our product delivers real value. Your proactive approach to onboarding, collaboration, and product evolution will help our customers achieve their goals and maximize their experience.

Job Responsibilities

• Drive product adoption, expansion, and retention to maintain a healthy customer base.
• Conduct regular account meetings to share best practices, demonstrate key product functionality, communicate future releases, and gather feedback.
• Guide customers through onboarding and product setup, leveraging deep product knowledge including new features and enhancements.
• Track key success metrics and provide actionable feedback to the Product team to inform new features and priorities.
•  Navigate the organization to to ensure continuous improvement of service delivery

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in customer success roles in product or technology.
• Demonstrated ability to influence product adoption and customer retention.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proven ability to learn new technologies and teach them to others.

Preferred qualifications, capabilities, and skills

• Experience in a business-to-business (B2B) environment or as a colleague in a customer environment. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans