Payment Network Relationship Manager - Payments - Vice President

You are a strategic partner  with innovative ideas on managing network related topics. You have found the right team.

As a Network Relationship Manager in Payment Network office,  you will partner with the rest of the PNO RM team, and have responsibility for handling network related topics and issues impacting the business, including advocacy, disputes, fraud/risk, customer benefits and enhancements, merchant and network offerings, network rules and policies, data cleansing (e.g. MCCs, merchant descriptions) and innovations.

The Payments Networks Office is at the nexus of these exciting developments by managing and redefining our firm wide relationships with our network partners.

Job Responsibilities

• Managing relationship with the networks daily.
• Provide Support – advocacy / issue resolution / product innovation 
• Mange Product inquiries – qualifications, interchange, plastics, branding, new products and services, manage customer experience – sweepstakes, marketing calendars, escalations and other network related inquiries, manage operational matters – model governance, escalation point for bulletins, product support, BIN management, and manage contract matters, such as Statements of Work for new initiatives
• Engage in IT and issue management including unintended rule/system breaks
• Manage Administration – meeting calendar including executive meeting planning, monthly/quarterly business reviews
• Serve as a proactive, educated facilitator of communications and projects between JPMC and the Debit networks
• Ensures strategic and operational needs of the business are clearly articulated to the networks; and progress is measured and reported to PNO and the business 
• Provides leadership in identifying, prioritizing and building consensus around new initiatives
• Communicates debit news and relevant insights across the organization as appropriate
• Proactively identifying ways to improve processes and procedures 
• Organizes and facilitate quarterly business reviews and annual planning sessions to drive performance metrics 

Required qualifications, capabilities, and skills 

• 5 +   years of financial services and relationship management experience
• Demonstrate strong understanding of payment processing
• Apply strong technical aptitude for strategic problem solving
• Collaborate as a thought leader with strong project management discipline
• Understand interdependencies between related inputs and their implications for current and future outcomes
• Analyze business and market dynamics within the payments ecosystem
• Exhibit evidence of leadership, initiative, accountability, productivity, and teamwork
• Lead effectively in managing multiple initiatives, multi-tasking, and prioritization in a fast-paced, matrixed environment
• Build deep relationship management skills by working with internal and external individuals and organizations, demonstrating ability to influence, add value, reach consensus, and create win-win solutions
• Communicate exceptionally in both oral and written forms, synthesizing and articulating complex topics into simple, clear communications for all levels of the organization
• Employ strong strategic and analytic thinking skills combined with attention to detail

Preferred qualifications, capabilities, and skills 

• Bachelor’S Degree Preferred

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans