IT Support Officer

Are you interested in IT and looking for a varied role that combines data reporting, user support, and webcasting services?

Planning and Environmental Appeals Division (DPEA) is an operational division of the Scottish Government making decisions on behalf of and reporting to Scottish Ministers on a range of planning and environmental casework. 

As an IT Support Officer, you will work alongside another IT Support Officer to provide IT and admin support of various DPEA systems to staff and stakeholders. You will also be responsible for the set-up, running, and recording of virtual events, as well as occasional in-person events.  These may require occasional travel and overnight stays across Scotland.

Responsibilities

• Provide statistical data and reports, using SQL reporting to interrogate DPEA systems, to aid in workload management, compilation of DPEA’s annual review and responses to PQs and FoI requests. 
• Assist, advise and action all aspects of virtual and in person meetings, for both internal and external events.
• Responsible for communicating changes and news related to the work of DPEA, using a variety of methods, including internal systems, the Scottish Government website and user guidance.
• Provide first contact support to staff including home-based reporters, casework staff and members of the public on IT related issues.
• Provide support to projects to enhance IT systems such as documenting discussions at meetings and assisting in developing training and guidance for the division for the relevant systems
• As required, carry out finance duties to meet business needs within DPEA, such as the purchase of equipment, raising purchase orders and reconciling appeal fees.

Qualifications

A full UK driving licence will be required to carry out the in person event duties of this role. 

Success Profile

Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. 

Behaviours:

• Seeing the big picture – Level 1.
• Communicating and influencing – Level 1.
• Working together – Level 1.
• Delivering at pace – Level 1.
• You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot
• How to apply

Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills  and behaviours listed in the Success Profile above.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.  

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment, this will consist of an interview and presentation.

Assessments are scheduled for w/c 17 November 2025, however this may be subject to change.

About Us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. 

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Working pattern 

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. From October 2025, the Scottish Government will require staff in hybrid-compatible roles to work in-person 40% of the time, either in an office or other agreed work location. This post can be done on a hybrid basis but in office attendance (Hadrian House, Callendar Business Park, Falkirk, FK1 1XR) at particular times will be required to fulfil the duties of the role. If you have specific questions about the role you are applying for, please contact us.

 Security checks Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide.  

Equality Statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.  Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further Information

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes.

Apply before: 2 November 2025 (23:59)

This role is open to internal candidates and Common Citizenship organisations only.