Senior Product Manager - AI

As the fastest growing business application in Microsoft’s history and industry leading collaboration hub,  Microsoft  Teams is redefining how our customers collaborate and communicate in their environments. As AI becomes central to productivity, we’re building intelligent agents that help users navigate complexity, automate tasks, and stay in flow. The Channel Agent is a key part of this vision—an AI-powered assistant embedded in Teams channels that enables users to interact with data, tools, and teammates through natural language. 

We’re looking for a Senior Product Manager - AI to drive feature development for the Channel Agent. In this role, you’ll own key capabilities that make the agent smarter, more useful, and more intuitive. You’ll work closely with cross-functional teams to design, build, and ship AI-first features that delight users and deliver real value.

We are part of a fast-paced, innovative environment with leaders who are both strategic and passionate about delivering results through operational quality. We will succeed when our customers and partners succeed. We are focused on applying deep customer empathy and data insights to drive innovative solutions and business models, to solve the industry’s most critical problems. We have a culture of agility, openness, and accountability which breeds inclusion, trust, respect and collaboration.  

 Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive feature development by defining and delivering AI-powered capabilities that enhance collaboration and productivity within Teams channels.
• Translate user needs into AI-first feature requirements, working closely with design, engineering, and research to build intuitive, context-aware agent experiences.
• Design and iterate on prompts, grounding strategies, and agent behaviors to ensure responses are accurate, relevant, and aligned with user intent.
• Lead evaluations of agent performance using both qualitative and quantitative method including human-in-the-loop testing, prompt evaluation, grounding validation, and telemetry analysis.
• Collaborate with Applied Science to align on model capabilities, data needs, and evaluation frameworks, ensuring features are technically feasible and scalable.
• Partner with PMs across Teams, Copilot, and M365 to ensure feature alignment and integration within the broader AI ecosystem.
• Define success metrics for agent features and drive continuous improvement through experimentation, A/B testing, and user feedback.
• Champion responsible AI practices, ensuring features are inclusive, secure, and aligned with Microsoft’s ethical AI principles.

Embody our culture and values. 

Qualifications

Required Qualifications:

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development
• OR equivalent experience.
• 3+ years experience taking a user-facing product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 
• 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 
• OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience shipping AI-powered products or agents in production environments
• Deep understanding of LLMs, prompt engineering, RAG, grounding, and responsible AI principles.
• Experience designing conversational UX and multi-turn dialogue systems.

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay.

Microsoft will accept applications for the role until October 14, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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