Solution Specialist – Finance and Supply Chain

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.

Job Purpose - In this role you will be the AI Business Process Finance & Supply Chain Solution Engineer (SE) for the enterprise segment for your assigned workload and a member of the sales team that consists of AI Business Process Specialist (SSP), Customer Success Unit (CSU), partners and engineering.

As an AI Business Process Finance & Supply Chain Solution Engineer (SE), you will lead AI transformation engagements with ERP domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) like CIO, CTO, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and compete discussions to secure technical decisions.

Your responsibilities include orchestrating and executing POCs, envision workshops, whiteboarding sessions, and conducting technical demonstrations to showcase the business value of D365 F&SC, Copilot Studio, and LOB AI Agents offerings. You will proactively collaborate with partners early in the sales cycle.

You will be part of a dedicated sales community supported by Account teams, Marketing, Engineering, and Customer Success teams that enable you to drive enterprise-wide adoption of D365 solutions.

You will secure competitive wins against key competitors by showcasing Microsoft’s unique differentiation, One Microsoft narrative, supporting migration and replacement technical plans, and addressing technical blockers related to Copilot and AI Agents compliance, privacy, and security concerns.

As a Solution Engineer, you will collaborate with SI partners early in the sales cycle to scale technical engagements—such as demos, whiteboarding sessions, and POCs—supporting customers effectively. You will be responsible for increasing D365 F&SC revenue by generating new pipeline creation, increased deal velocity and competitive share capture by supporting SSP in addressing technical proof needs.

Responsibilities

• Owns the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 F&SC expertise to secure technical decisions.
• Orchestrates customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 F&SC, Copilot Studio, AI Agents.
• Leads proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
• Showcases Microsoft’s unique value in AI-powered business process D365 solutions to win technical decisions against major competitors. Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
• Leverages the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
• Works closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan. 
• Commits ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft’s innovations. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads, enabling you to fluently bridge executive business discussions and deep technical dialogues.
• Proactively share your insights from wins/losses with the broader SE community to scale out best practices and learnings.
• Acts as a technical thought leader by sharing best practices (e.g., architecture deep dives) and regularly delivering content at readiness events (e.g., Field Advisory Board, Community Calls). Provides insight into how to identify and win opportunities to increase D365 solutions understanding and capabilities. 

Qualifications

• Master's Degree in Computer Science, Information Technology or related field AND experience in technical pre-sales or technical consulting experience 
• OR Bachelor's Degree in Computer Science, Information Technology or related field AND experience technical pre-sales or technical consulting experience
• OR equivalent experience
• MS Dynamics 365 and/or ERP systems
• OR Bachelor's Degree in Computer Science, Information Technology or related field AND experience technical pre-sales or technical consulting experience
• OR equivalent experience
• MS Dynamics 365 and/or ERP systems

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.