CRM Representative

Job Purpose:

Responsible for sending digital CRM campaigns to GAL customers to ensure the set targets on Engagement, Retention, and Repurchase are achieved.

Key Accountabilities:

• Execute CRM campaigns as per given instructions.
• Set up content for E-Mail, SMS, and Paid Social Campaigns.
• Ensure full tracking and monitoring of executed campaigns.
• Assist the Assistant Manager – CRM in daily coordination with other departments.
• Generate weekly and monthly sales reports as requested.
• Liaise with stakeholders to create meaningful reports on campaign performance.
• Call customers daily for MSI surveys (Sales & Service).
• Achieve 80% successful calls target for MSI Sales.
• Prepare monthly MSI Sales reports.
• Handle and communicate with customers regarding problems and complaints.
• Prepare fact sheets for CRM suppliers, obtain approvals, and send LPOs.
• Perform any ad-hoc duties or special projects assigned by management.

Knowledge, Skills, and Experience:

• Excellent verbal and written communication skills in English (Arabic preferred).
• Strong experience with Campaign Management / Marketing Automation Platforms.
• Bachelor’s degree in Marketing or Communications (preferred).
• 2–3 years of experience in administrative or CRM-related roles.
• Strong interpersonal, communication, and deadline management skills.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Position Competencies:

• Analytical Skills
• Communication Skills
• Time Management
• Planning & Optimizing
• Accountability
• Drive for Results
• Teamwork