Specialist - Revenue Assurance.Finance

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead With Care

Can-Do With Integrity

Collaborate With Agility

Serve With Respect

Act With Inclusion

Revenue Assurance & Fraud Detection

• Deploy preventive/detective controls across voice, data, digital, VAS, and roaming revenue streams.
• Monitor end-to-end revenue value chains (e.g., provisioning to collection) for completeness and accuracy, including validation of product pricing and promotion execution against commercial approvals.
• Use SQL, Python, and AI/ML models (e.g., anomaly detection, classification) to proactively identify outliers and suspicious patterns.
• Integrate AI-based tools (e.g., neural networks, decision trees) to support predictive revenue leakage alerts.
• Execute scheduled control activities and proactively monitor performance dashboards in accordance with defined frequencies and KPIs

Reporting, Monitoring & Stakeholder Engagement

• Develop and maintain insightful dashboards (e.g., Power BI, Tableau) to track and communicate key Revenue Assurance KPIs and detected leakages.
• Engage proactively with Group RAFM and local stakeholders to ensure alignment on control frameworks, risk assessments, and mitigation strategies.
• Provide comprehensive support for internal audits, Group-level reviews, and external regulatory inspections through detailed documentation and analysis.

Data Analytics & Insight Generation

• Design and maintain interactive, real-time dashboards using tools like Power BI and Tableau, incorporating automated alerts for anomalies in revenue and fraud indicators.
• Leverage machine learning techniques (e.g., clustering, decision trees, anomaly detection) to perform deep-dive root cause analyses on revenue discrepancies and fraud patterns.
• Utilize Natural Language Processing (NLP) to extract actionable insights from system logs, call detail records (CDRs), and customer interaction data, supporting proactive fraud detection. Consolidate data from multiple telecom and financial systems (e.g., billing, mediation, CRM, ERP) to build enriched datasets that enhance the accuracy of assurance controls and support month-end revenue reconciliation.
• Continuously refine data models and logic to uncover emerging fraud signals, behavioral shifts, and leakage trends, enabling faster response and mitigation strategies.

Compliance & Framework Alignment

• Ensure full adherence to MTN Group’s RAFM Control Framework (RACF), internal control policies, and external regulatory requirements, ensuring operational compliance and risk mitigation across all revenue streams.
• Maintain comprehensive documentation, audit trails, and control logs to support internal audits, Group reviews, and external regulatory inspections, fostering transparency and accountability, with a focus on revenue accounting and pricing control documentation.
• Contribute to structured monthly and quarterly risk reporting, providing actionable insights and compliance updates to local executive leadership and MTN Group stakeholders.
• Conduct periodic self-assessments and control effectiveness reviews to evaluate alignment with RAFM framework standards and identify areas for improvement.
• Monitor changes in the regulatory environment and industry best practices, ensuring proactive adaptation of assurance processes and controls to maintain compliance relevance.
• Facilitate training and awareness sessions with internal stakeholders to promote understanding of compliance obligations, revenue assurance principles, and fraud risk controls.

Education

Minimum of First Degree in Finance, Accounting, Economics, or a related field (e.g., IT/Engineering with a strong Finance//Marketing/Data Analytics background).

Experience:

• Minimum of 3 years’ experience in Revenue Assurance, Financial/Management Accounting, Marketing
• Pricing, or GRC within the Telecoms or a related industry;
• Experience in supervising others is an advantage
• Experience working in a medium organization
• Experience working with SQL and Python is an advantage along with experience in revenue recognition (e.g., IFRS 15) and cost/profitability analysis

Knowledge:

• Machine Learning and Natural Language Processing
• Data Modelling & Predictive Analytics
• Revenue Recognition Principles (e.g., IFRS 15) and Financial Accounting
• Pricing, Tariffing, and Commercial Business Case Analysis
• Marketing Technology Stack - Customer Data Privacy Compliance

Skills:

• Analytical Thinker
• Problem Solver
• Operational Value Creator
• Commercial Acumen & Pricing Strategy Understanding
• Financial Analysis and Reporting
• Culture and Change Champion
• Supportive People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute

Behavioral Qualities:

• Adaptable
• Complete candour
• Innovation - Relationship Builder
• Results Achiever
• Operationally Astute
• Integrity
• Team Player
• Directs people
• Detail-oriented
• Manages time

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. 
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.